Creating a Work Order in ServiceChannel Provider
Joseph Yarborough (Unlicensed)
Anastasia Troichuk (Unlicensed)
Anastasiya Dashuk (Unlicensed)
The ability to create work orders via SC Provider for internal technicians is one of the key features that sets the FTM solution apart.
A work order is a ticket dispatched to a service provider to perform repair or maintenance services. Generally, the work order details what the issue is, where the issue occurred, when to go to a location, and the maximum cost allowed. In ServiceChannel Provider, technicians can create work orders that are dispatched to either internal or external providers.
- The Create button becomes available to you in the Work Orders module only if your administrator has granted you the corresponding permission.
- In addition to enabling the permission, it is important to ensure that you, as an FTM technician, is also assigned by your administrator to the required dashboard issue list.
- On the work orders list screen, tap Create.
Select the location where the issue is taking place.
You can create work orders only for those locations that you are assigned to service per the client’s Provider Assignment rules.
- On the Create Work Order screen, you may be given the following two options to create a work order:
- By scanning an asset that requires repairs: Learn more about Scanning an Asset Upon Creating a Work Order.
By entering the problem description manually: The steps below will describe how you can manually provide all the work order details.