Watch the Overview Video

Field Tech Manager is a field service management module that allows clients with internal technicians to manage internal and external work orders. This is beneficial for clients who have internal technicians who perform general maintenance duties for locations or sites. With Field Tech Manager, you can assign work orders to internal technicians, and those technicians can both manage work orders and reassign work orders to external service providers when necessary.

With Field Tech Manager you can:

have transparent and efficient management of internal technicians with greater visibility;
ensure adherence to SLAs by internal technicians;
accurately track time and costs of work orders handled by internal technicians; and
track productivity of your internal technicians.

Accessing This Module

Contact your SC Account Manager to help you turn this on.

How to Access

An email will be sent inviting you to set up an FTM account.
Click the link in the email.
Follow the instructions for setting up your FTM profile.

Permissions

Your internal Service Automation administrator sends a request to ServiceChannel to have the required permissions for FTM turned on.

Sections in this Category

Related Articles

Page:

About Field Tech Manager
Page:

Accepting Work Orders in SC Provider
Page:

Adding Notes and Media Attachments
Page:

Asset Scanning and Validation
Page:

Assigning User Roles and Permissions
Page:

Changing the Scheduled Date of a Work order
Page:

Checking in and out of Work Orders in ServiceChannel Provider Mobile
Page:

Conducting Inventory Cycle Counts

Browser not supported