Using ServiceChannel Provider Mobile as an FTM Technician

Owned by Joseph Yarborough (Unlicensed)
Last updated: Jan 24, 2022 by Anastasia Troichuk (Unlicensed)

Using ServiceChannel Provider Mobile, technicians have all they need to manage work orders in real time. Technicians with the appropriate permissions can view, accept, decline, reassign, and create new or linked work orders. Learn more about Using ServiceChannel Provider Mobile to Manage Work Orders.

ServiceChannel Provider Availability

ServiceChannel Provider is available on both Apple iOS (starting from iOS 11) and Android (starting from Android 8.0) devices and in the following languages:

  • English
  • Czech
  • Dutch
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Simplified Chinese
  • Spanish
  • Traditional Chinese

You will see ServiceChannel Provider Mobile in one of these languages when your device's general settings are also set to that language.

ServiceChannel Provider Mobile Wi-Fi or Cellular Data Requirement

You need an Internet connection (either through Wi-Fi or cellular data) to fully use all features of Field Tech Manager in ServiceChannel Provider Mobile. When offline, you can view work orders, but you can neither check into nor edit service requests.

Location Services

Your device’s Location Services option allows SC Provider to locate you via GPS. Location Services is necessary for checking in and out of work orders and for listing the locations closest to you.

  • While Location Services is turned on: You can sort work orders by locations closest to you. Also, you are able to check in and out of work orders.
  • While Location Services is turned off: On the WOs list, you cannot sort work orders by locations closest to you. Also, you are not able to check in and out of work orders.

Field Tech Manager does not use Location Services while you are logged out of the app.

Camera and Photos/Videos Access

You have the ability to take photos/videos of issues and attach them to work orders. Your mobile device may ask for permission to access your camera and/or photos/videos for the sole purpose of taking and attaching photos/videos related to these actions.

Notifications

Upon logging in for the first time, you will be asked to allow the app to send you notifications, including work order assignment push notifications as well as check-in/out call-to-action alerts. Learn more about Managing ServiceChannel Provider Notifications for FTM Technicians.

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