Managing ServiceChannel Provider Notifications for FTM Internal Techs
- Joseph Yarborough (Unlicensed)
- Anastasia Troichuk (Unlicensed)
- Chellie Esters
Types of Push Notifications in SC Provider
Technicians using iOS and Android devices can receive push notifications of the following events:
Work order assignment
Arriving onsite: prompt to check in
Leaving the location: prompt to check out
Work order assignment
Whenever a new work order is assigned to you, you will receive a push notification. By tapping the push notification, you will navigate to the work order details in SC Provider.
You can set different sounds for emergency and non-emergency work orders to identify on the go which type of work is requested.
The notification sounds also add an additional layer of connectivity to the work order process.
Arriving onsite: prompt to check in
As soon as you are inside the location's GPS radius, the app sends a push notification to your mobile device prompting you to check into a work order.
Tap the notification to get to the SC Provider app — right to the WO you are assigned to complete.
- The recommended and default GPS radius is 0.25 miles. Your administrator can update the GPS radius based on their business needs.
- The alert is sent out for work orders where the scheduled date falls within the next 24 hours.
Leaving the location: prompt to check out
When you leave the location and are outside the GPS radius, which is 0.25 miles by default, you will receive a push notification reminding you to check out of the work order. Tap the notification to get down to the check-out process.
The alert is sent only when you log time for Repair and Admin activities; Travel activities don’t trigger these push notifications.
The GPS radius depends on your organization’s account settings. The recommended and default GPS radius is 0.25 miles. Your administrator can update the GPS radius based on your business needs. Contact your ServiceChannel representative to do that.
Setting up Specific Notification Sounds for WO Alerts
Applying specific sounds for emergency work orders ensures that push notifications about new emergency requests will stand out from all the rest.
Contact your ServiceChannel representative to enable specific sounds for work order notifications.
- Log in to the ServiceChannel Provider app.
- Navigate to Settings from the landing screen.
- Tap either Non-Emergency Work Orders or Emergency Work Orders, depending on which you want to set the notification sound for.
Select the sound you want to hear for that type of work orders. The option you have selected is automatically saved.
The list of available sounds varies based on your device’s operating system: iOS or Android. By default, the app is set to the Default sound.
- Tap the back arrow to go back and set the sound for the remaining work order type.
All is set now. Next time you are assigned a new work order, you will receive a push notification to your device. Keep in mind that the notifications are sent out only while you are logged in to the app.
In addition to the push notification, you can also ask your administrator to enable email alerts for you in User Management in Provider Automation.
Muting Work Order Notifications
You can mute push notifications about newly assigned work orders — without putting the whole device on silent mode.
- Tap either Non-Emergency Work Orders or Emergency Work Orders, depending on which alerts you want to mute.
Turn the Silent toggle on.
Temporarily Disabling Push Notifications
With the Time Tracking feature enabled, you have an option to pause all upcoming push notifications for a while.
Contact your ServiceChannel representative to enable Time Tracking.
- Navigate to Time Tracking.
Set the Available for Work Orders toggle to No, and specify the date and time when you are coming back.
While you are away, you will not be bothered by push notifications.
