Using ServiceChannel Provider Offline

Offline Log

The Offline Log feature of ServiceChannel Provider allows technicians to add notes and media to work orders while they are not connected to Wi-Fi or cellular data. The Offline Log is a useful feature, especially when technicians find themselves in a blind spot in a facility where they cannot get access to Wi-Fi or cellular service. 

When you are out of Wi-Fi or cellular data range, a message, outlined in orange, will appear, notifying you that your device is currently offline.

Offline Activities You Can Do

While being offline, you can do the following:

• Add notes to a work order
• Attach media
• View work order details
• Edit some of work order properties, for example, priority, work order number, scheduled date, etc.
• Trigger an Action Required note to be sent to those designated to receive them for the associated work order

All the added notes and the updates made while being offline are captured on the Offline Job screen.

You can access the screen by tapping the Offline Log link in the lower-right corner of the home screen or by tapping the Device Is Offline message on an SC Provider screen you find yourself on when you lose your internet connection.

Activities displayed on the Offline Job screen are not yet synced with ServiceChannel and not available on the work order either on the client’s side or on the provider’s side. Such changes are marked with the SCHEDULED label and will be synced as soon as you regain the connection.

When you are back online, the items listed on the Offline Job screen will automatically start syncing.

Once the sync with ServiceChannel occurs, each activity gets marked with the SUCCEED label, and both the client and the provider will be able to view the content submitted by the technician.