At ServiceChannel, our goal is to provide you with the best user experience. Below is a list of the supported desktop browsers, system requirements, firewall settings, and email domains / safelisting.

ServiceChannel maintains two data hosting regions. Data is not shared between those hosting regions.

System Requirements

ServiceChannel works best on systems with the following minimum system requirements:

Any operating system capable of running the list of officially supported browsers
4 GB or more of RAM

Desktop Browsers

ServiceChannel is tested against and supports the following browsers, provided that JavaScript and cookies are both turned on:

Google Chrome (current version)
Mozilla Firefox (current version)
Apple Safari (current version)
Microsoft Edge (current version)

Although we strive to satisfy complex requirements of our customers, we cannot continue to enhance our product and still support old versions of the browsers.

Mobile Apps

ServiceChannel offers mobile apps for both subscribers and providers. Use the links below to download the apps.

Mobile App	Download Links
ServiceChannel Mobile	Google Play Apple App Store App store for users in China
ServiceChannel Provider	Google Play Apple App Store App store for users in China

Available disk space is 200 MB. It includes app installation and caches. However, the disk space can be increased if the user actively works with attachments (saves photos, videos, and other documents to the gallery).
Connection - 4G (8 Mbit/s download speed and 6 Mbit/s upload speed)
Minimum OS requirements: iOS 14, Android 8

Firewall Settings

ServiceChannel uses multiple web servers with dynamically assigned IP addresses. The firewalls should be set up to allow outgoing traffic to any URL contained in the below list:

🌎 North American Data Center	🌍 European Union Data Center
*.servicechannel.com *.fixxbook.com .atlassian.net: Used for ServiceChannel University and Product Release Notes .aptrinsic.com: Used to collect product usage data from ServiceChannel *.cloud.star.elasticcloud.com: Used to analyze, troubleshoot, and optimize the ServiceChannel platform, as well as providing persistence for other ServiceChannel platform features .doubleclick.net: Used for ServiceChannel's Analytics platform .googleapis.com: Used for technical platform services such as mapping functionality, calendar integration, and more *.looker.com: Used for ServiceChannel's Analytics platform .lookercdn.com: Used for data assets related to ServiceChannel's Analytics platform .mapbox.com: Used for ServiceChannel's Work Order Maps module and Provider Search services .statuspage.io: Used to manage and communicate ServiceChannel's system status .zendesk.com: Used to manage help tickets with ServiceChannel's Support Team www.google-analytics.com: Used to gather usage data and analytics on the ServiceChannel software platform	.servicechannel.eu .fixxbook.eu .atlassian.net: Used for ServiceChannel University and Product Release Notes .aptrinsic.com: Used to collect product usage data from ServiceChannel *.cloud.star.elasticcloud.com: Used to analyze, troubleshoot, and optimize the ServiceChannel platform, as well as providing persistence for other ServiceChannel platform features .doubleclick.net: Used for ServiceChannel's Analytics platform .googleapis.com: Used for technical platform services such as mapping functionality, calendar integration, and more .looker.com: Used for ServiceChannel's Analytics platform .lookercdn.com: Used for data assets related to ServiceChannel's Analytics platform .mapbox.com: Used for ServiceChannel's Work Order Maps module and Provider Search services .statuspage.io: Used to manage and communicate ServiceChannel's system status .zendesk.com: Used to manage help tickets with ServiceChannel's Support Team www.google-analytics.com*: Used to gather usage data and analytics on the ServiceChannel software platform

🌎 North American Data Center

🌍 European Union Data Center

*.servicechannel.com
*.fixxbook.com
*.atlassian.net: Used for ServiceChannel University and Product Release Notes
*.aptrinsic.com: Used to collect product usage data from ServiceChannel
*.cloud.star.elasticcloud.com: Used to analyze, troubleshoot, and optimize the ServiceChannel platform, as well as providing persistence for other ServiceChannel platform features
*.doubleclick.net: Used for ServiceChannel's Analytics platform
*.googleapis.com: Used for technical platform services such as mapping functionality, calendar integration, and more
*.looker.com: Used for ServiceChannel's Analytics platform
*.lookercdn.com: Used for data assets related to ServiceChannel's Analytics platform
*.mapbox.com: Used for ServiceChannel's Work Order Maps module and Provider Search services
*.statuspage.io: Used to manage and communicate ServiceChannel's system status
*.zendesk.com: Used to manage help tickets with ServiceChannel's Support Team
www.google-analytics.com: Used to gather usage data and analytics on the ServiceChannel software platform

*.servicechannel.eu
*.fixxbook.eu
*.atlassian.net: Used for ServiceChannel University and Product Release Notes
*.aptrinsic.com: Used to collect product usage data from ServiceChannel
*.cloud.star.elasticcloud.com: Used to analyze, troubleshoot, and optimize the ServiceChannel platform, as well as providing persistence for other ServiceChannel platform features
*.doubleclick.net: Used for ServiceChannel's Analytics platform
*.googleapis.com: Used for technical platform services such as mapping functionality, calendar integration, and more
*.looker.com: Used for ServiceChannel's Analytics platform
*.lookercdn.com: Used for data assets related to ServiceChannel's Analytics platform
*.mapbox.com: Used for ServiceChannel's Work Order Maps module and Provider Search services
*.statuspage.io: Used to manage and communicate ServiceChannel's system status
*.zendesk.com: Used to manage help tickets with ServiceChannel's Support Team
www.google-analytics.com: Used to gather usage data and analytics on the ServiceChannel software platform

Cookie Settings

ServiceChannel requires that cookies are enabled in your browser so that all parts of the application can work as expected. Click here to review our Privacy Policy.

IP Addresses

From the following IP addresses ServiceChannel sends notifications that you configured with the help of Webhooks and XML:

52.188.91.24 is used for production (North American Data Center)
*.servicechannel.com is used for SB2.
20.52.201.17 is used for production (European Union Data Center)
20.52.201.43, 20.52.209.30 is used for SB2EU.

Email Domains and Email Addresses

The following ServiceChannel email domains and email addresses are used to send work orders, alerts, and other notifications. Please be sure to safelist these addresses (see Safelisting, below) and adjust your email distribution to be able to receive emails from the following ServiceChannel domains.

Email Domains

🌎 North American Data Center

Email Domain	Email	Description
fixxbook.com	Used to send client invitations and communication about compliance
servicechannel.com servicechannel.net	Used to send work order notes and planned maintenance (PM) dispatch emails as listed below:
	screports@servicechannel.net	Planned Maintenance (PM) dispatch emails
	dbmail@servicechannel.net	Database email alerts (Auto Invoice Error, Active Client List, SC Billable Store Count Alerts, etc)
scalert.com	Used to send service requests, proposals, RFPs, invoices, and other alerts, as listed below:
	ServiceRequest@scalert.com	Service Request from the web (Classic Service Request), Service Request from S2E, Service Request from Dashboard, Reassign WO, Cancel WO, WO Assignment
	Proposal@scalert.com	Proposals (proposal submittals, assignments, approvals, rejections)
	RFP@scalert.com	RFPs (RFP submittals, etc.)
	Invoice@scalert.com	Invoices (invoice approvals, rejections)
	Alert@scalert.com	Other alerts (ETA alerts, feedback alerts, unsatisfactory alerts, etc.)
wonote.servicechannel.net	Used to send work order notes
wonote.servicechannel.net	[tracking#]@wonote.servicechannel.net	Used to send a work order note to Tracking# 51341535, send/receive emails would go to/come from 51341535@wonote.servicechannel.net.
edimailer@servicechannel.com	Used to send result files from integrations

🌍 European Union Data Center

Email Domain	Email	Description
fixxbook.eu	Used to send client invitations and communication about compliance
servicechannel.eu	Used to send work order notes and planned maintenance (PM) dispatch emails as listed below:
	screports@servicechannel.eu	Planned Maintenance (PM) dispatch emails
	dbmail@servicechannel.eu	Database email alerts (Auto Invoice Error, Active Client List, SC Billable Store Count Alerts, etc)
scalert. servicechannel.eu	Used to send service requests, proposals, RFPs, invoices, and other alerts, as listed below:
	ServiceRequest@scalert. servicechannel.eu	Service Request from the web (Classic Service Request), Service Request from S2E, Service Request from Dashboard, Reassign WO, Cancel WO, WO Assignment
	Proposal@scalert. servicechannel.eu	Proposals (proposal submittals, assignments, approvals, rejections)
	RFP@scalert.servicechannel.eu	RFPs (RFP submittals, etc.)
	Invoice@scalert. servicechannel.eu	Invoices (invoice approvals, rejections)
	Alert@scalert. servicechannel.eu	Other alerts (ETA alerts, feedback alerts, unsatisfactory alerts, etc.)
wonote. servicechannel.eu	Used to send work order notes
wonote. servicechannel.eu	[tracking#]@wonote. servicechannel.eu	Used to send a work order note to Tracking# 51341535, send/receive emails would go to/come from 51341535@wonote.servicechannel.eu.

Email Addresses

To ensure you are receiving the latest news from ServiceChannel, add the following email addresses to your contact list in your email program:

marketing@servicechannel.com
events@servicechannel.com
no-reply@gainsightapp.com
noreply@statuspage.io
clientsupport@servicechannel.com

Safelisting

A safelist is a set of rules added to a spam-filtering system or email system to allow emails into an organization. Through this process, you grant permission for our emails to be delivered to your inbox. Issues in receiving ServiceChannel emails might be due to a bounce back from your distribution. This results in an email domain suppression. Should one or more emails in your alerts bounce back to us as "unable to deliver," our outgoing email service places the domain on a suppression list, preventing new emails from being sent to you. In order to resolve this issue, you must safelist all of the above ServiceChannel email domains. There are several ways to safelist emails from ServiceChannel, depending on your company’s spam-filtering solution. Your internal team can work with you to determine the best method for your email system. We recommend and support safelisting using the following techniques and technologies:

DKIM (Domain Key)
SPF (Sender Policy Framework)
Sender ID
Signed-By email header
Server address (Mailed-By)
From address

Cleanup Suppressed Emails

Once ServiceChannel domains and emails are safelisted, please notify Client Support at clientsupport@servicechannel.com so an agent can request the removal of the affected emails from suppression. It is important to complete the safelist process prior to the request, as any subsequent bounce backs will place the emails back on the suppression list.

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