/
Frequently Asked Questions
Frequently Asked Questions
.
.
Most frequently asked questions about the FTM solution have been grouped into several larger categories to the right. Use these categories to find your question and the available answer faster!
.
.
Access to the App
How can I log in to SC Provider?
LOGGING IN
How can I reset my password?
FORGOT MY PASSWORD
How do I turn on automatic updates for the app?
AUTO-UPDATES
Viewing Work Orders
How many work order filter sets can I create?
FILTERS
Why does the app tell me I am a mile from the store when I am on site?
LOCATION DISTANCE
Can I view completed work orders in SC Provider?
COMPLETED WORK ORDERS
Checking In/Out
Is there a limit on check-in activities on a single work order?
CHECK-IN/OUT
How can two internal technicians log time on a single work order?
CHECK-IN/OUT
When I log Repair or Travel time for a location, what time zone is used?
LOGGING TIME
I left the store and forgot to check out. How do I stop my time?
CHECKING OUT
Editing Work Orders
Can we prevent FTM techs from editing certain work order details?
WORK ORDER EDITING
How can I edit my time on a completed work order?
COMPLETED WORK ORDERS
How can I edit my Repair / Travel time on a work order?
EDITING LOGGED TIME
How do I add a manual time entry?
MANUAL TIME ENTRIES
Can I remove work order attachments I added in error?
ATTACHMENTS
Can I move a work order to the Completed status when I am not on site?
WORK ORDER STATUS CHANGE
External Work Orders
Сan an FTM technician view work orders assigned to external providers?
EXTERNAL WORK ORDERS
Can I accept and manage work orders assigned to external providers in SC Provider?
EXTERNAL WORK ORDERS
Time Tracking
How do I end my day in the app when I am done for the day?
TIME TRACKING
Can I track the time spent on other types of activities except for Repair and Travel?
TIME TRACKING
How do I edit my Admin / Break / Meeting / Non-Billable time?
TIME TRACKING
Can I add notes to activities that I track via Time Tracking in SC Provider?
TIME TRACKING
Creating Work Orders
Can FTM techs create work orders for locations they're not assigned to?
CREATING A WORK ORDER
Which dashboard is used to create work orders by FTM techs?
CREATING A WORK ORDER
How do I create a recall work order?
RECALLS
How do I create a new work order by scanning a tag on a piece of equipment?
ASSET SCANNING
Assets on Work Orders
How do I add an asset to an existing work order?
ASSETS
How do I validate an asset?
ASSET VALIDATION
How do I manually validate an asset when scanning is not available?
ASSET VALIDATION
, multiple selections available,
Related content
Automating Work Order Assignments and Forwarding Work Orders
Automating Work Order Assignments and Forwarding Work Orders
Read with this
Jul 29, 2020 | Service Automation and Provider Automation RNs
Jul 29, 2020 | Service Automation and Provider Automation RNs
More like this
Permissions Tab in Service Automation Admin
Permissions Tab in Service Automation Admin
Read with this
SC Mobile 1909.1 iOS RNs
SC Mobile 1909.1 iOS RNs
More like this
Checking In and Out of Work Orders Using SC Provider
Checking In and Out of Work Orders Using SC Provider
Read with this
09/Oct/18 | Service Automation RNs
09/Oct/18 | Service Automation RNs
More like this