ServiceChannel Mobile

Owned by Chellie Esters
Last updated: Nov 06, 2023
Watch the Overview Video

The ServiceChannel Mobile app is used to add, modify, and view work orders and proposals across all locations for which you have access. 

SC Mobile is available on both Apple iOS and Android devices, and in the following languages:

  • English
  • French-Canadian
  • Japanese
  • Korean
  • Spanish
  • Thai

You will see SC Mobile in one of these languages when your device's general settings are also set to that language. To change the language on your phone, please refer to Apple iOS documentation and Android documentation.

SC Mobile Connectivity Requirements

Wi-Fi or Cellular Data

You need an Internet connection (either through Wi-Fi or cellular data) to do the following:

  • Log in to the SC Mobile app
  • Select a location
  • Create work orders
  • Review proposals
  • Upload site audit results (if this feature is enabled)
  • View a list of technicians who are scheduled to arrive at a location within the next 24 hours or who has accessed a location within the past 12 hours

Location Services

Your device’s Location Services option allows permissioned apps to locate you via GPS. SC Mobile uses Location Services to list your Locations that are closest to you.

  • While Location Services is turned on: The Location List View will sort your assigned locations by distance closest to you, and your current location will be pinpointed in Map View.
  • While Location Services is turned off: The Location List View will sort your assigned locations by Location ID, and Map View will display an overall world view of your assigned locations.

SC Mobile does not use Location Services while you are logged out of the app.

Camera and Photos/Videos Access

You have the ability to take photos/videos of issues and attach them to work orders and audits. Your mobile device may ask for permission to access your camera and/or photos/videos for the sole purpose of taking and attaching photos/videos related to these actions.

Accessing this Module

Your internal ServiceChannel administrator creates User IDs for this platform and sets the appropriate permissions to modules (such as Work Orders, RFPs, Invoices, or others.)

 How to Access
  1. Search for and download “ServiceChannel” in the App Store (Apple iOS) or the Play Store (Android).
  2. Tap the SC Mobile icon on your device to launch the app. The Login page appears.
  3. Under the User Name tab, enter your SC username and password.
    • To login using a Mobile Access Code: Tap the SSO ID tab, and then enter your Mobile Access Code.
  4. Tap Done (on the keypad) or Login (on the screen). The Home page appears.
 Permissions

Your internal ServiceChannel administrator creates User IDs for this platform and sets the appropriate permissions to modules (such as Work Orders, RFPs, Invoices, or others.)

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