ServiceChannel Mobile

SC Mobile Connectivity Requirements

Wi-Fi or Cellular Data

You need an Internet connection (either through Wi-Fi or cellular data) to do the following:

• Log in to the SC Mobile app
• Select a location
• Create work orders
• Review proposals
• Upload site audit results (if this feature is enabled)
• View a list of technicians who are scheduled to arrive at a location within the next 24 hours or who has accessed a location within the past 12 hours

Location Services

Your device’s Location Services option allows permissioned apps to locate you via GPS. SC Mobile uses Location Services to list your Locations that are closest to you.

• While Location Services is turned on: The Location List View will sort your assigned locations by distance closest to you, and your current location will be pinpointed in Map View.
• While Location Services is turned off: The Location List View will sort your assigned locations by Location ID, and Map View will display an overall world view of your assigned locations.

SC Mobile does not use Location Services while you are logged out of the app.

Camera and Photos/Videos Access

You have the ability to take photos/videos of issues and attach them to work orders and audits. Your mobile device may ask for permission to access your camera and/or photos/videos for the sole purpose of taking and attaching photos/videos related to these actions.