Asset Scanning and Validation
For those who want to gain more control over assets serviced by providers, ServiceChannel delivers the asset scanning and validation solution.
It empowers your external and in-house providers to scan assets via the ServiceChannel Provider mobile app to prove that they are in front of the right asset — the one associated with the location for which the work order was created.
Once an asset tag is scanned, the app validates whether the asset on the work order has the same asset tag as the asset serviced by the technician.
This allows you to ensure that service costs are associated with the correct asset as well as track the condition of asset tags, confirming that they are present and read without issues. If tags are missing or damaged, you may consider retagging your assets.
While your providers have the power to scan assets, you have the ability to restrict their power by imposing certain rules. You can configure rules for asset scanning and validation in the Asset Rules section of Asset Manager.
To activate the asset scanning and validation functionality, please contact your Customer Success Manager.
