Managing Do Not Dispatch Providers in Compliance Overview
To prevent non-compliant providers from showing up at your locations, Compliance Manager allows you to flag providers as Do Not Dispatch.
Once providers are flagged as Do Not Dispatch, they stop receiving any new work orders until they are unflagged by your company.
Flagging and Unflagging Providers as Do Not Dispatch
You can add your providers to the Do Not Dispatch list as well as remove them from there once they are compliant.
While providers are on that list, you cannot send them new work orders and reassign existing ones. Nor can you assign these providers to the locations and trades they haven’t serviced before.
New work orders that are supposed to be assigned to a provider flagged as Do Not Dispatch will be routed to the provider of the next rank — based on the provider assignments rule for the location and trade. Read more about provider assignments.
However, providers can continue working on the service requests already assigned to them and submit invoices against these work orders.
The Do Not Dispatch rule also holds true for auto-generated work orders in the Planned Maintenance module. When a provider assigned to a PM service is flagged as Do Not Dispatch at the time the PM service goes out, those work orders will NOT be generated.
- Go to ServiceChannel.com > Hamburger Menu > Compliance Manager. The Compliance Overview page appears.
- Select the checkboxes next to the provider(s) you would like to flag/unflag as Do Not Dispatch (DND).
- Click Actions.
- Do Not Dispatch to add the provider(s) to the DND list.
- Remove Do Not Dispatch to unflag the DND provider(s).
Once a provider is marked as DND, you will see the DND icon in the Do Not Dispatch column.
Here is a handy example of how to flag/unflag providers as Do Not Dispatch:
