Accepting or Declining the Provider into Your Network

Owned by Anastasia Medovkina
Last updated: Aug 15, 2024
2 min read

You can accept providers to your Private Network if they have met your requirements or you can decide to decline some of the invitations. 

Accepting Provider’s Invitation

After a service provider accepts your invitation, the invitation status changes to Pending. Once the provider completes all your requirements, the invitation status changes to Replied. You can accept service providers into your network when the invitation status becomes Replied.

Note that you may accept service providers into your network either as soon as they add the dispatch preferences information or after they have completed all your requirements.


⦿ How to Accept the Provider into your Network
  1. From the Active Invitations page, click the Accept button, and then click Confirm on the pop-up window that appears.

Picture showing the button to accept the invitation

⦿ How to Accept Several Providers into your Network at Once
  1. On the Active Invitations page, select the providers you want to accept.
  2. Click Actions.
  3. In the drop-down list that opens, click Accept.
  4. Click Confirm on the pop-up window that appears.

Picture showing the button to accept providers in bulk

The selected invitation(s) has(have) been accepted, and the associated provider(s) is(are) now in your provider network.


Ranking a Newly Accepted Provider 

You can rank newly accepted providers as soon as you accept them into your Private Network. 

To be able to rank newly accepted providers, you should have 

⦿ How to Rank a Newly Accepted Provider
  1. From the Active Invitations page, click the Accept button, and then click Confirm on the pop-up window that appears. 

    Picture showing the button to accept the invitation
  2. On the Selected Invite Accept Result window, click Rank Provider.


    You will be redirected to     step 2 of the provider quick assign process.
  3. Follow the instructions in the (Step 2) Assigning and Ranking Providers with Provider Quick Assign article to rank a newly added provider.  


⦿ How to Rank Newly Accepted Providers in Bulk
  1. On the Active Invitations page, select the providers you want to accept.
  2. Click Actions. 
  3. In the drop-down list that opens, click Accept. 

    Picture showing the button to accept providers in bulk
  4. Click Confirm on the pop-up window that appears. 
  5. On the Selected Invites Accept Result window, click Rank Providers.


    You will be redirected to the Provider Assignment Waitlist of the provider quick assign process.  

  6. Click Assign next to one of the newly assigned providers and start the provider assignment process.


Declining Provider’s Invitation

If you want for some reason to decline a Pending or Replied invitation, you have two options: decline it from the Active Invitations page or from the Invite Details page.

⦿ How to Decline Provider's Invitation(s)
  1. On the Active Invitations page, select the provider(s) you want to decline.
  2. Click Actions.
  3. In the drop-down list that opens, click Decline.
  4. (Optional) Customize the message for the provider(s).
  5. Click Confirm on the pop-up window that appears.

    Picture showing the button to decline providers

Alternatively, on the Invite Details page of the invitations in the Pending or Replied status:

  1. Click Actions.
  2. Click Decline in the drop-down list that opens.
  3. (Optional) Customize the message for the provider.
  4. Click Confirm on the pop-up window that appears.

    Picture showing how to decline one invitation

The Invitation(s) has(have) been declined.

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