Network Summary Dashboard

Network Summary Dashboard compares your entire provider network to itself AND against the entire ServiceChannel platform. This dashboard is helpful for not only regular Provider Performance Reviews, but also to check in on the health of your provider network and see where you might need to make some changes. Quickly evaluate the performance of your network on repair work orders measured in five different categories: All, Speed, Quality, Engagement, Price (US).

Navigating the Network Summary Dashboard

The Network Summary Dashboard data is split into 3 sections:

1. Performance Category Tabs: Click on each tab to get a deeper look at each performance category.
   
   1. ALL shows the overview of each performance category.
   2. Speed  specific look at 9 speed KPIs based on repair work orders.
   3. Quality specific look at 4 quality KPIs based on repair work orders.
   4. Engagement specific look at 6 engagement KPIs based on Fixxbook activities.
   5. Price specific look at 6 price KPIs based on median invoice amounts.
      
      

2. Pie and Bar Charts: Located at the top of each tab, show how your network ranks against the entire platform in terms of bottom, below average, average, and top. You can click in and explore on each chart except on Engagement and Price.

   When you filter to a specific data point, your specific data will be ranked against the entire ServiceChannel platform not just that specific data in the platform. Ex: If you filter to see the performance of your plumbers, the dashboard will show how your plumbers rank against the entire platform. It will not compare your plumbers against all plumbers. Drill down into trade, region, and market specific comparisons using the Benchmarking Dashboard.

3. Table: View all filtered providers and their scores side by side in the table. Like most tables in analytics, you can sort, filter, and drill into the associated data.