Benchmarking Dashboard
- Caroline Antoun
The Benchmarking Dashboard is the newest feature of Contractor Scorecard that benchmarks provider performance down to each performance category KPI so you can get a true comparison of like performance. Dig in deep to get a true view of provider performance and benchmark them against the entire ServiceChannel platform or just within your provider network. View benchmarking by primary trade, priority, area, CBSA, industry etc. Just like the Network Summary Dashboard, benchmarking is broken down into four performance tiers: bottom, below average, average, and top.
Performance tiers are meant to give greater context in terms of the whole range of performance. A provider might be on the cusp of the next tier and just needs to tweak one or two things to be excellent. The range of data might be small, which would indicate performance across that scenario is the same and you're getting reliable performance from your provider. However, if the range is quite wide, that means there is a lot of ability for a provider to change performance, in which case you can bring this up during reviews. Or you might decide you'd like to look on Provider Search and find a tried and true better performing provider.
Navigating the Benchmarking Dashboard
Filters - Filters will change with every tab to only include the most relevant information for each type of report and help you filter for the most meaningful data. Pay attention as some look similar, but actually do have filters different from previous pages.
We recommend you start with filtering by trade and region to get the best comparative data.
Performance Category Tabs - Click on each tab to get a deeper look at each performance category.
- Speed specific look at 9 speed KPIs based on repair work orders.
- Quality specific look at 4 quality KPIs based on repair work orders.
- Engagement specific look at 6 engagement KPIs primarily based on Fixxbook activities.
- Price (US) specific look at 6 price KPIs based on median invoice amounts.
- Scores and Benchmark Performance Tiers - View each KPI score against the benchmark for the last 36 months of data for each category and KPI. Drill in to performance scores for Speed and Quality.
Speed & Quality
Both Speed and Quality benchmarking scores have the same filters and drill in capabilities.
Filters
Refine and deepen your insights by filtering for specific providers, priorities, trades, geographic areas, date ranges, locations, brand/company names. benchmark industry, and across ServiceChannel platform or just your network. The more data you are using for your comparisons, the more significant your results will be.
Filters without an * apply to both performance score and benchmarking data.
Filters with * only apply to performance scores (Your Provider Metrics column) and do not update the benchmarking column.
Filters with ** only apply to the benchmarking column and do not update performance scores (Your Provider Metrics column).
- Provider Name*: You can filter for a singular provider for a review or compare several providers.
Primary Trade: Search for providers scores by one trade or several similar trades to get insight on trade specific performance.
Primary Priority: Look at scores associated with work orders of the same priority.
State: View providers by state(s).
- Country: View provider scores by countr(ies).
Market (US): Search for provider scores in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.
Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose. You can not go beyond 36 months.
Location*: Filter for work performed at certain locations.
Location Note Header Name*: Use this to filter out certain locations to keep from skewing data.
Location Note Value*: Use this to filter out certain locations to keep from skewing data.
Brand*: Filter for certain brands in your portfolio.
Company Name*: Filter for certain companies in your portfolio.
- Benchmark Industry**: Limit provider performance comparisons to specific industries to get a better comparison of like performance.
- Compare With**: Narrow benchmarking data to your network only or leave it in the default state to the entire ServiceChannel platform.
Scores and Benchmark Performance Tiers
Scores displayed here are broken down into each performance category KPI. Use this data to determine specific areas of opportunity for improvement or to validate you are getting good performance for that KPI. Benchmarking data is dynamic and performance tiers will change depending on how you filter.
- Click on the overall score and a window will pop up.
- Click Show All.
- Click on the score on the KPI you would like to drill into and a window will pop up.
- Choose from:
- All - Shows both Compliant and Non-Compliant work orders
- Compliant - Shows only Compliant work orders
- Non-Compliant - Shows only Non-Compliant work orders.
To view Speed Score Calculations jump on over to Contractor Scorecard Calculations. To view Quality Score Calculations jump on over to Contractor Scorecard Calculations.
Engagement
Engagement scores are primarily based on Fixxbook activity and is calculated on the first Sunday of each month.
Filters
Filters without an * apply to both performance score and benchmarking data.
Filters with * only apply to performance scores (Your Provider Metrics column) and do not update the benchmarking column.
Filters with ** only apply to the benchmarking column and do not update performance scores (Your Provider Metrics column).
Provider Name*: You can filter for a singular provider for a review or compare several providers.
Country: View provider scores by countr(ies).
Company Name*: Filter for certain companies in your portfolio.
- Benchmark Industry**: Limit provider performance comparisons to specific industries to get a better comparison of like performance.
- Compare With**: Narrow benchmarking data to your network only or leave it in the default state to the entire ServiceChannel platform.
Scores and Benchmark Performance Tiers
No Drill In
This look does not have drill in capabilities as the score is an aggregate of various activities. If you are clicking and nothing is happening, that is how it is supposed to function!
To view Engagement Score Calculations jump on over to Contractor Scorecard Calculations.
Price (US)
Price scores are dynamic and comparative, and heavily reliant upon current marketplace data in the same trade and CBSA in order to be the most relevant.
Filters
Filters without an * apply to both performance score and benchmarking data.
Filters with * only apply to performance scores (Your Provider Metrics column) and do not update the benchmarking column.
Filters with ** only apply to the benchmarking column and do not update performance scores (Your Provider Metrics column).
Provider Name*: You can filter for a singular provider for a review or compare several providers.
Primary Trade: Search for providers by one trade or several similar trades to get insight on trade specific performance.
Primary Priority: Look at scores associated with work orders of the same priority.
Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.
Company Name*: Filter for certain companies in your portfolio.
- Benchmark Industry**: Limit provider performance comparisons to specific industries to get a better comparison of like performance.
- Compare With**: Narrow benchmarking data to your network only or leave it in the default state to the entire ServiceChannel platform.
Scores and Benchmark Performance Tiers
Price score benchmarking starts at Dec '22 since its inception. Eventually, 36 complete months of rolling data will show.
No Drill In
This look does not have drill in capabilities as there is not one singular factor to each KPI and overall score. If you are clicking and nothing is happening, that is how it is supposed to function!
To view Price Score Calculations jump on over to Contractor Scorecard Calculations.
