Contractor Scorecard EU
- Chellie Esters
- Caroline Antoun
- Maria Tarnopolskaya (Unlicensed)
Owned by Chellie Esters
This section is for users who log in using www.servicechannel.eu. If you log in using the global instance, www.servicechannel.com, jump over to Contractor Scorecard.
The Contractor Scorecard measures performance for service providers in your private network — on various dimensions such as reliability, timeliness, quality, and cost of service — on work orders in the last 365 days. On-demand repair and planned maintenance work are scored and graded based on different sets of Key Performance Indicators (KPIs), ensuring you get an accurate measure of performance for both categories of work.
Both you and your service providers can see the same Scorecard, enabling a transparent discussion on performance based on KPIs and operational metrics.
Understanding how the Scorecard Grades are calculated will help you better understand the scorecard as a whole. See the following as reference:
- Calculations for KPI Scores and Overall Grade for more information on how scores are calculated
- Repair KPIs for definitions on how Repair scores are calculated, and what is included and excluded
- Maintenance KPIs for definitions on how Maintenance scores are calculated, and what is included and excluded
Reports on this Dashboard
The Contractor Scorecard has the following sections:
- Summary: Displays performance summary for Repair and Maintenance work; also provides a high-level graphical representation of work order volume and average invoice amount, location feedback, spend by priority, and check-in source.
- Repair KPIs: Displays score for Repair KPIs and grade, as well as a 12-month trend for key performance indicators.
- Repair KPIs Comparison: Displays how contractors perform across Repair KPIs and metrics when compared to other contractors.
- Maintenance KPIs: Displays score for Maintenance KPIs and grade, as well as a 12-month trend for key performance indicators.
- Maintenance KPIs Comparison: Displays how contractors perform across Maintenance KPIs and metrics when compared to other contractors.
- Operational Metrics: Displays operational metrics grouped by work order status, and allows for comparison between any two date ranges in the last 365 days.
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