Benchmarking Dashboards give you an independent and confidential perspective on how you compare to your peers based on various metrics. See where you might be spending too much and are not as efficient; or even better, see exactly which areas you are you rocking it, resulting in longer uptime and incredible customer experiences. These dashboards are included in your Standard Analytics features and you can find them in the ServiceChannel Benchmarking Dashboards folder under Organization Space.

Benchmarking data is refreshed on the second Sunday of every month. If you are new to ServiceChannel (welcome!), your benchmarking data will appear once you have 100 paid / approved invoices in ServiceChannel. Some metrics will not show up until you have a certain amount of those invoice types. For example, trade specific information will not show up until you have 30 invoices of that specific trade. You will see data from the last year (rolling): spend data is based on invoice date and work order, and efficiency data is based on work order call date.

The following Benchmarking Dashboards are available:

Benchmarking - Summary: is an aggregate of spend across all trades and compares you against your peers.
Benchmarking - Primary Trade: drills down further and compares you to your peers at the trade level.

Benchmarking Data

Filters

When you first open the dashboards, you will be compared to everyone in ServiceChannel. To gather more meaningful data, compare yourself to your peers by choosing from the following filters:

Portfolio Size
Annual Spend per Location
Industry
Industry Sector
Primary Trade (Benchmarking - Primary Trade dashboard only)

Filters are defined below in terms of range / options. When selecting certain filters, there will only be one option available to you: your company definition or everyone in ServiceChannel. For example, if you are a small company, you are in the 50 or less category, and can filter against other 50 or less companies. If you do not select anything for this filter, you will leave this category open to all portfolio sizes.

Filter Name	Range & Options
Portfolio Size	201 or more 101 to 200 51 to 100 50 or less
Annual Spend per Location	Over $30,000 $20,001 to $30,000 $10,001 to $20,000 $5,001 to $10,000 $5,000 or less
Industry	Commercial Office Convenience Store Financial Services Grocery Health & Fitness Healthcare Platform Service Providers Restaurants Retail Transportation & Logistics
Industry Sector	Apparel Automotive Banking Beauty & Cosmetics Brand Corporate Counters & Boutiques Dental Department Store Electronics Full Service Gas Stations Gyms & Fitness Clubs Hardware Home Furnishings Luxury Goods QSR & Limited Service Service Providers Shipping Shoes & Accessories Sports & Hobby Supermarket
Primary Trade (Benchmarking - Primary Trade Dashboard only)	Doors Electrical Flooring General Repairs & Maintenance Glass & Mirrors HVAC Kitchen Equipment Lighting Locks & Keys Plumbing Refrigeration Signs & Banners

Note

For data to appear using the selected filters, there must be 5 or more peers in that data set to protect privacy. Otherwise, you will get the message too few peers in the place of data.

Metrics

Spend, Work Order Volume, and Efficiency are the benchmark metrics that determine performance.

Spend

Annual spend per location
Average invoice amount
Maintenance spend %
Repair spend %

Work order volume

Annual Work Orders per Location
% of Work Orders with Proposals

Efficiency

Median Work Order Resolution Time
Median Time Waiting for Parts
Median Time for Proposal Submission
Median Time to Approve Proposals

Data Presentation

The pool of data is divided into four equal groupings and based on the median in order not to skew data with outliers. The 1st and 3rd quartile are presented in the charts.

Each visualization is shown in order of Lower Quartile (yellow bar is Q1), Your Value (blue bar is your data), and the Upper Quartile (orange bar is Q3).

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