Repair KPI Trends Dashboard
- Caroline Antoun
Repair KPI Trends Dashboard shows how providers are performing over a longer period of time in each performance category in repair work orders*. The default setting is 36 months. View how your entire network is trending or filter in to a trade or a specific provider(s).
Engagement
* Engagement does not have repair work orders associated with its score as it is based on Fixxbook activities.
Navigating the Repair KPI Trends Dashboard
- Filters - Filters will change with every tab to only include the most relevant information for each type of report and help you filter for the most meaningful data. Pay attention as some look similar, but actually do have filters different from previous pages.
- Performance Category Tabs - Click on each tab to get a deeper look at each performance category.
- Speed specific look at 9 speed KPIs based on repair work orders.
- Quality specific look at 4 quality KPIs based on repair work orders.
- Engagement specific look at 6 engagement KPIs based on Fixxbook activities.
- Price (US) specific look at 6 price KPIs based on median invoice amounts.
- Scores and Trendlines - View each KPI score and trendline for the last 36 months of data for each category and KPI. For Speed and Quality, you can drill into each data point on the trendline.
- Benchmark Trends - View benchmark trends for each KPI. Click on the button to view benchmarking trends in a separate window.
Benchmarking trends view does take a long time to load. Keep on drilling in to your scorecard data while the benchmarking trends load in another window.
Speed & Quality
Both Speed and Quality scores and trendlines have the same filters and drill in capabilities.
Filters
Refine and deepen your insights by filtering for specific provider(s), priorities, trades, geographic area, date range, location, and brand/company name.
Provider Name: You can filter for a singular provider for a review or compare several providers.
Primary Trade: Search for providers by one trade or several similar trades to get insight on trade specific performance.
Primary Priority: Look at scores associated with work orders of the same priority.
State: View providers by state(s).
Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.
Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose. You can not go beyond 36 months.
Location: Filter for work performed at certain locations.
Location Note Headers: Use this to filter out certain locations to keep from skewing data.
Location Note Value: Use this to filter out certain locations to keep from skewing data.
Brand: Filter for certain brands in your portfolio.
Company Name: Filter for certain companies in your portfolio.
Score and Trendline
- Click on the overall score and a window will pop up.
- Click Show All.
- Click on the score on the KPI you would like to drill into and a window will pop up.
- Choose from:
- All - Shows both Compliant and Non-Compliant work orders
- Compliant - Shows only Compliant work orders
- Non-Compliant - Shows only Non-Compliant work orders.
To view Speed Score Calculations jump on over to Contractor Scorecard Calculations. To view Quality Score Calculations jump on over to Contractor Scorecard Calculations.
Engagement
Engagement scores are based on Fixxbook activity and is calculated on the first Sunday of each month.
Filters
Provider Name: You can filter for a singular provider for a review or compare several providers.
Company Name: Filter for certain companies in your portfolio.
Score and Trendline
No Drill In
This look does not have drill in capabilities as the score is an aggregate of various activities. If you are clicking and nothing is happening, that is how it is supposed to function!
To view Engagement Score Calculations jump on over to Contractor Scorecard Calculations.
Price (US)
Price scores are dynamic and comparative, and heavily reliant upon current marketplace data in the same trade and CBSA in order to be the most relevant.
Filters
Provider Name: You can filter for a singular provider for a review or compare several providers.
Primary Trade: Search for providers by one trade or several similar trades to get insight on trade specific performance.
Primary Priority: Look at scores associated with work orders of the same priority.
Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.
Company Name: Filter for certain companies in your portfolio.
Score and Trendline
Price score trends begin from Dec '22 from its inception. Eventually, 36 complete months of rolling data will show on the trendline and be fixed.
No Drill In
This look does not have drill in capabilities as there is not one singular factor to each KPI and overall score. If you are clicking and nothing is happening, that is how it is supposed to function!
To view Price Score Calculations jump on over to Contractor Scorecard Calculations.
