Viewing the Provider Profile Page
For any provider you find on the Search Results page, you can drill into their profile to view comprehensive details about their company, activity, and performance scores by clicking on the provider’s card.
The profile page is divided into the following sections:
- General information
- Verified Business Details
- Service Coverage
- Headquarters and Regional Offices
- Work Order Count
- Score Factors
- Additional Business Information
Company General Information
In the Company General Information section, you will see:
- Provider company name and logo
- Whether the provider is a self-performer or a broker
- Provider ID on the ServiceChannel platform
- Service Coverage
- Industries and Trades
- Years the company has been in business
You can also start a conversation with the provider or invite them to your Network.
Verified Business Details
The Verified Business Details section displays the provider company information that has been verified by Middesk and includes the following data:
- Legal Name: Shows the company business name.
- Diversity: Shows the current confirmed Diversity designation(s), for example, Woman-owned business enterprise.
- Business License: Displays the current filing status of the provider’s business in that state.
- Officers: Shows all listed officers with their associated roles found in the Secretary of State filings.
- # of Years in Business: Displays the # based on the formation record of when and where the business was established.
Entity: Shows the type of entity as detailed in the formation.
The information is updated by Middesk every 24 hours.Hover over the underlined headers in the Verified Business Details section to see the tooltip with the explanation and the date this information was last updated.
Service Coverage
The Service Coverage map shows you the area where the provider works.
- The gray area is the area which the provider claims to cover.
- The blue area is the area where the provider has actually completed work orders.
Use the color legend to the left of the map to differentiate between the coverage areas.
The coverage area may differ from trade to trade. To see the precise service coverage by trade, select one from the Trade dropdown and see how the map changes.
Headquarters and Regional Offices
This section contains the headquarters address and phone number of the provider as well as their regional offices should they exist.
Work Orders Count
From this section, you can specify how many work orders this provider has completed in a particular trade in a specific industry over a specified period.
- In this example, the provider serviced 673 work orders in the Janitorial trade in the Healthcare industry within the past 24 months:
Score Factors
With the score factors, you can analyze provider effectiveness by 4 criteria based on the provider’s previous work history. Thus, you ensure that you invite only reliable providers for your projects.
You can evaluate providers by the following scores:
- The Search Score number is a weighted average of all four scores. The color of the individual score tab indicates whether this provider is good (green), average (yellow), or below average (red) for that particular score.
- The Quality score shows how accurately the provider performs the work.
- The Price score defines how cost-effective the provider is.
- The Speed score shows how fast the provider completes work orders.
- The Engagement score shows how actively the provider improves their work using ServiceChannel
Score States
You may see 0 or N/A in the place of the score number.
- When a score is 0, the provider’s actual performance number for a score is 0.
- A score of N/A means there is insufficient data on the provider's performance to calculate a score.
By default, you see the provider’s scores for all trades. Use the pull-down menu in the upper-right corner to see their scores for a specific trade.
Price Score
The Price score is also determined by specific areas the provider serves. You can look at pricing scores for different regions by filtering them by location.
- Click on the Price Score section. The Geolocation menu appears under the Engagement Score.
- Select the specific location from the Geolocation dropdown menu.
You will not see the Geolocation menu when the provider does not have enough work orders in any single area to calculate a score.
Provider KPIs
Each individual score section shows how the provider is doing on each of the key performance indicators (KPIs) that contribute to that score. You also see a chart showing how the provider is trending for that score month over month.
Hover over the Info icon 
next to each KPI to learn what a specific key performance indicator means.
Additional Business Information
Any additional information regarding the provider’s business is placed here. This information may include:
| Icon | Meaning |
|---|---|
 | Trade associations & certifications: Associations the provider belongs to and the certifications they have. |
| Licenses for the trades: Licenses the provider has for a trade. |
| Not Integrated Provider: The XML technical integration is not set up for this provider. |
| Diverse Contractors/Suppliers certifications: The company is recognized and certified as being owned by a minority group. |
| Insurance: If a provider has added the required types of insurance to their profile, they will be listed here. |
