Viewing the Provider Profile Page

For any provider you find on the Search Results page, you can drill into their profile to view comprehensive details about their company, activity, and performance scores by clicking on the provider’s card.   

The profile page is divided into the following sections: 

• General information 
• Verified Business Details 
• Service Coverage 
• Company Business Information 
• Work Order Count 
• Score Factors 
• Additional Business Information 
• Trade Specialties 
• Specific Trade Specialties 

Company General Information

In the Company General Information section, you will see:

• Provider company name and logo

• Badges indicating relevance factors (Highly Responsive, Self-Performer, Diverse Business, Industry Match).
  

  Hover over the badge to view its description and click View More to see additional information about each badge. 

  

• Provider ID on the ServiceChannel platform
• Service Coverage
• Industries and Trades
• Years the company has been in business

You can also start a conversation with the provider or invite them to your Network by clicking the Message or + Invite buttons.

Verified Business Details

In partnership with Middesk, we can provide verified information for more than 65,000 US-based businesses, including Business entities & filings, and Diversity.

The Verified Business Details section displays the provider company information that has been verified by Middesk and includes the following data:

• Legal Name: Shows the company business name.
• Diversity: Shows the current confirmed Diversity designation(s), for example, Woman-owned business enterprise.
• Business License: Displays the current filing status of the provider’s business in that state.
• Officers: Shows all listed officers with their associated roles found in the Secretary of State filings.
• # of Years in Business: Displays the # based on the formation record of when and where the business was established.

• Entity: Shows the type of entity as detailed in the formation.
  
  
  The information is updated by Middesk every 24 hours.

  Hover over the underlined headers in the Verified Business Details section to see the tooltip with the explanation and the date this information was last updated.
  
  
  

Service Coverage

The Service Coverage map shows you the area where the provider works.

• The gray area is the area that the provider claims to cover.
• The blue area is the area where the provider has actually completed work orders.
  
  

The coverage area may differ from trade to trade. To see the precise service coverage by trade, select one from the Trade dropdown and see how the map changes.

Company Business Information 

This section provides detailed contact information for the provider, including their operational hours, headquarters, and regional office locations. 

Work Orders Count

From this section, you can specify how many work orders this provider has completed in a particular trade in a specific industry over a specified period. 

• In this example, the provider serviced 673 work orders in the Janitorial trade in the Healthcare industry within the past 24 months: 
  

Score Factors 

With the score factors, you can analyze the provider’s effectiveness by 4 criteria based on the provider’s previous work history. Thus, you ensure that you invite only reliable providers for your projects. In order for us to calculate the scores, the provider must have completed a minimum of ten repair work orders for a trade.

All the 4 scores are interactive buttons. Click a specific score to learn about KPIs and annual trends relevant to the score. 

Click to watch a short video.

You can evaluate providers by the following scores: 

• The Quality score shows how accurately the provider performs the work. 
• The Price score defines how cost-effective the provider is.  
• The Speed score shows how fast the provider completes work orders. 
• The Engagement score shows how actively the provider improves their work using ServiceChannel.

The color-coded buttons for each score give a visual indication of performance levels: 

• Red (0–40) indicates a below-average performance when compared to other providers on the platform. 
• Yellow (41–80) indicates an average performance. 
• Green (81–100) indicates a high performance, suggesting that the provider is performing at a higher level than others. 

Trade-Level Scores 

The speed, quality, and price scores are calculated based on the trade that was used to look for providers via Provider Search. You can use the drop-down list to switch to another trade, which will recalculate the scores based on the chosen trade. Note that the drop-down menu only lists those trades for which the provider has completed a minimum of 10 repair work orders.

Price Score

The Price score is calculated based on several criteria, including the trade, invoice amount, and areas the provider services. You can look at pricing scores for different regions by filtering them by location.

Provider KPIs

Each individual score section shows how the provider is doing on each of the key performance indicators (KPIs) that contribute to that score. You also see a chart showing how the provider is trending for that score month over month. 

Hover over the info icon next to each KPI to learn what a specific key performance indicator means.

Zero and N/A Scores 

It may occur that a score shows 0 or N/A in the place of the score number.  

• Zero score: When a score is 0, the provider’s actual performance number for a score is 0. 

• N/A score: A score of N/A means there is insufficient data on the provider's performance to calculate a score. 

Additional Business Information

Any additional information regarding the provider’s business is placed here. This information may include:

Icon	Meaning
	Trade associations & certifications: Associations the provider belongs to and the certifications they have.
	Licenses for the trades: Licenses the provider has for a trade.
	Not Integrated Provider: The XML technical integration is not set up for this provider.
	Diverse Contractors/Suppliers certifications: The company is recognized and certified as being owned by a minority group.
	Insurance: If a provider has added the required types of insurance to their profile, they will be listed here.

Trade Specialties Overview and Specific Trade Specialties 

These sections provide detailed information about the provider's trade specialties and capabilities. It includes qualifications that highlight the provider's expertise and resources.