Enabling Providers to Change Asset Statuses
Settings that control your providers’ ability to update asset statuses live on the Asset Rules page of Service Automation. Admins can specify whether the asset status change can be made by providers via the Provider Automation web app, by technicians via the ServiceChannel Provider mobile app, or via both the web and mobile apps.
Reach out to your ServiceChannel representative to have the Asset Rules page enabled.
- Click the hamburger menu in Service Automation, and go to Assets (Equipment) > Administration > Asset Rules.
- Select Yes under Asset Change to allow your external providers to edit assets on work orders in SC Provider.
- Select Yes under Allow Asset Repair Status update on Provider Web.
- Select Yes under Allow Asset Repair Status update on Provider Mobile.
- Click Save at the bottom of the page.
It should be noted that the asset status is always visible to providers on the asset details page as part of general asset information — even if providers have no power to update the status.
In Provider Automation, providers can use all four statuses. In SC Provider, however, only two statuses become available to technicians: In Use and Out For Repair.
