Updating Asset Statuses in Service Automation
- Anastasia Troichuk (Unlicensed)
By default, all your assets are in the In Use status once the feature gets enabled for you. As an asset manager, you can update the status whenever there is a need.
To edit the asset repair status of an asset as well as any other information on your asset, make sure the ManageAsset permission is set to Full for your role in Asset Manager.
- Find the desired asset, and open the redesigned asset details page.
- Under the Asset Details tab, select the status from the Asset Repair Status drop-down list.
- In Use
Out For Repair
1. Indicate whether you replaced the broken asset with a different one.
2. Specify the place where the asset was moved.
3. If a replacement did take place, pick the asset you replaced the broken asset with. The list contains assets in the Repaired status and of the same asset type and location that your original asset. When ready, click Save.
4. If you cannot find the required asset, click Create New Asset, and provide the asset information. Hit Save to complete the creation process.
Replacement Recommended
- Repaired
- In the overlay that appears, provide a comment if required, and click Save to capture the status change.
Viewing Asset Statuses
Each change to the asset status is captured and stored on the Asset Status History tab.
To quickly find assets by status, use the corresponding filter on the redesigned assets list.
Statuses for Connected Assets
Assets with Components and Circuits:
When a parent asset that has components or circuits should be taken out for repair or replaced, the child assets cannot stay alone and need to be associated with a new asset. Setting the parent asset to the Out For Repair status and specifying what asset is to be installed breaks the connection between the original asset and its components / circuits. The children get linked to the new parent.
Among the asset options that you and providers can select to replace a parent asset, you can find only those that don’t have any connected assets yet.
Racks and Assets Connected to Racks:
If the provider replaces a refrigerant rack asset with another rack, all the assets connected to the original rack will be linked to the newly installed rack. Their connection with the original asset will be terminated.
Among the asset options that you and providers can select to replace a rack, you can find only those that have no connected assets.
