Landlord Responsibility Overrides gives you the ability to setup work orders based on the lease agreement between you and the landlord of the specific and/or all location(s). Using the Admin setup allows for a global scan of work orders created at all locations based on Priority, Category, Provider Rank, and the ability to override the NTE to a new value. When utilized, it becomes the default overrides for all landlord responsibilities. Once the Landlord Responsibility Admin Override is set, it can be modified at any given time.

Admin- Location Settings Landlord Page

Prioritizing Overrides

When a Landlord Responsibility Override is implemented, there are other types of overrides in Service Automation that may influence the work order. The following order takes place when all overrides being utilized in Service Automation are:

Asset Warranty
Landlord Responsibility Overrides
Dashboard Overrides via Conditions Tab from Issue List
Guided Troubleshooting via Fields Tab from Issue List

⦿ How to Set Up Default Landlord Responsibility Overrides

Use the drop-down arrow to select a Priority
Use the drop-down arrow to select a Category
Use the drop-down arrow to select a Provider rank
Optional: Click the checkbox if you want to change the NTE
Optional: Use the textbox and enter a number for a currency amount
Click the Save button to confirm the selections or changes

Please contact your Customer Service Representative to enable this feature.

In this Article

Related Articles

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Adding Location-Based Events to a Cloud Calendar
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Assigning Providers from the Locations List
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Designating Label and Reserve Ranks Positions
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Managing Landlord Responsibility Overrides
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Managing Locations Landlord Responsibility Overrides
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Managing Provider Assignment Gaps
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Override Tab
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Using Templates to Update Information for All Locations

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