Accessing Service Automation

ServiceChannel Service Automation is accessible through any Internet browser. Depending on your configuration, you may log in either using a username/password combination or through the single sign-on (SSO) service.

Depending on your permissions, your ServiceChannel administrator may supply you a username and password. If you use your company’s intranet to sign in to Service Automation, please contact your internal IT department.

Logging in to Service Automation

You may log in to Service Automation with a username and password provided by your ServiceChannel administrator.

⦿ How to Log in to Service Automation with a Username
  1. Open an Internet browser, and enter your Client URL (for example: yourbusinessname.servicechannel.com). The login page appears.

    Signing in to Service Automation with a username and password
  2. On the User ID tab, enter your user ID and password.
  3. Click Login. The Service Automation home page appears.
    The Service Automation home page


If the single sign-on (SSO) system is configured for your company, you can log in via SSO.

Depending on the SSO configuration of your company, you can sign in either from the ServiceChannel login page or from the website of your organization. Contact your administrator for details on accessing ServiceChannel.


⦿ How to Log in to Service Automation via SSO
  1. Open an Internet browser, and enter your Client URL (for example: yourbusinessname.servicechannel.com). The login page appears.

  2. Go to the SSO ID tab, enter your SSO ID, and click Login.
    Signing in to Service Automation via single sign-on (SSO)
    You will be redirected to your organization’s sign-in page.
  3. Log in to your organization’s network by providing your username and password.
    Signing in to your organization's corporate system
    Once authenticated, you will automatically get to the Service Automation home page.

Supported Languages and Currencies

Service Automation is available in the following languages:

  • English
  • French
  • French-Canadian
  • Japanese
  • Korean
  • Spanish
  • German
  • Italian
  • Dutch
  • Portuguese
  • Brazilian-Portuguese
  • Chinese
  • Taiwanese
  • Polish
  • Czech
  • Greek
  • Hungarian
  • Russian

Our platform supports the following currencies:

  • AED: United Arab Emirates Dirham
  • AUD: Austalian Dollar
  • BRL: Brazilian Real
  • CAD: Canadian Dollar
  • CHF: Swiss Franc
  • CZK: Czech Korona
  • DKK: Danish Krone
  • EUR: Euro
  • GBP: Great Britain Pound
  • HKD: Hong Kong Dollar
  • HRK: Croatian Kuna
  • ILS: Israeli New Shekel
  • INR: Indian Rupee
  • JPY: Japanese Yen
  • MOP: Macanese Pataca
  • MXN: Mexican Peso
  • PLN: Polish Zloty
  • CNY: Chinese Yuan
  • RUB: Russian Rubel
  • SEK: Swedish Krona
  • TRY: Turkish lira
  • USD: United States
  • ZAR: South African Rand

Please contact your ServiceChannel representative to turn on multiple languages and/or currencies.