Deactivating Users and Managing Inactive Users
The User Management section allows you to deactivate users, for example, when a user no longer works for your company or to restrict a user's access to the ServiceChannel platform. After a user is deactivated, you can still edit their profile and send them an email.
Deactivating Users
In User Management, you can deactivate a user either from the users list or within a user profile.
Important
Keep in mind that deactivated users don't receive an email alert. To notify the users, you may contact them by sending an email right from the User Management section.
You can also deactivate multiple users at once.
Managing Inactive Users
You can update an inactive user's profile, send them an email, and reactivate them back.