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Go to Info for US Providers
The User Management section allows you to deactivate users, for example, when a user no longer works for your company or to restrict a user's access to the ServiceChannel platform. After a user is deactivated, you can still edit their profile and send them an email.
Deactivating Users
In User Management, you can deactivate a user either from the users list or within a user profile.
- On the main User Management screen, select the user by checking the box to the left of their photo.
In the bottom right corner, select Deactivate from the Action drop-down list, and click Submit.
Click Confirm. The selected user is now deactivated.
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You can also deactivate multiple users at once.
- On the main User Management screen, select desired users by checking the boxes to the left of their photos.
- In the bottom right corner, select Deactivate from the Action dropdown, and click Submit.
- Click Confirm. The selected users are now deactivated.
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Managing Inactive Users
You can update an inactive user's profile, send them an email, and reactivate them back.
- In the User Management section, select Inactive on the filters panel. The list of inactive users opens.
- Select a user that you want to reactivate by checking the box to the left of their photo.
- In the bottom right corner, select Reactivate from the Action dropdown, and click Submit.
- Click Confirm. The selected user is reactivated.