Configuring Security Settings
The Security settings in Service Automation Admin provide options for you to control user accounts and the use of passwords in the system. You can set the time period of the user’s inactivity after which the user will be disabled, decide how complex passwords must be when users create them, and specify what happens if a user forgets their password. An option for creating system messages on the login page is also set in Security.
All security settings can be configured by Super Admins only.
- Security Banner: Specify a message that will be displayed to all users when they access the login page.
- Auto Lock-Out: Set your system to automatically lockout a user after a number of incorrect login attempts.
- Password Complexity: Specify the minimum password length and the characters the password must contain to make it difficult for others to guess.
- Mobile Logout Inactivity: Configure how long a user can be inactive in ServiceChannel Mobile before being logged out of the app.
- Auto Disable: Automatically deactivate user accounts according to the configured time period of inactivity.
- Password Aging: Set timeframes for repeated password usage.
⦿ How to Access Security Settings
- On the top-left of the page, click the menu
icon, and select Admin > Permissions > Security. The Security Banner tab appears.
Security Options
The tabs below describe the security settings you can configure for your users.
