The Providers section of the Service Automation Admin module allows you to review information about providers (contractors) that are used by your organization. The contractors listed here can be issued work orders. There are two types of contractors listed here:

  • External (Fixxbook): These contractors are approved and accepted in Compliance Manager. They are listed on the Providers page and are read-only. These accounts are maintained by the contractors themselves in Fixxbook.
  • Internal:  Using internal providers is a way to route a work order internally and manage the work order.  An internal provider might be a landlord or general contractor or internal technicians and they can be issued a work order.  These internal departments or technicians are not in Fixxbook and you have the option to add or edit them.