Managing Notifications

Owned by Anastasia Medovkina
Last updated: May 17, 2022
2 min read

Sometimes you get ServiceChannel notifications to your email address which are not relevant to you, for example, a Declined Work Order notification. 

For such cases, you can take advantage of the Notifications tab. It allows you to add providers to an Exclusion List so that you do not receive emails for specific work order Email Types and can concentrate on the alerts that are really important to you. 

Note that users with a Super Admin role only have the ability to switch on / off email notifications.


⦿ How to Switch off Specific Notifications
  1. In the hamburger menu, select Admin > Permissions > Notifications. The Notifications tab opens.

    Picture showing how to access the Admin module
  2. Click the Plus button next to the Email Type you wish to switch off:
    1. Work Order Declined
    2. Work Order Assigned to User
    3. ETA Missed
    4. LNH Autocopy

      Picture showing how to choose an Email Type you want to switch off
  3. Click Add Exclusion. The Exclusion List window opens.

  4. In the Enter name(s) field, select the names of the providers.

    Selecting the Providers to form an Exclusion List

    Adding providers to an Exclusion List will be applied at the subscriber-company level, individual users will not be able to make custom Exclusion Lists.

  5. (Optional) Select the checkboxes below the Enter name(s) field to apply the Exclusion List to other Email Types.

  6. Click Save. The Exclusion List is formed, and your company will no longer receive notifications when changes are made to work orders with the selected providers under this Email Type.

    Note that only users with email addresses added to their profiles will be impacted by the configured settings. Please ensure the email addresses are added to respective users' profiles. Read more about Adding and Editing Users.

    Picture showing a tab where you can add and edit users

    Note that if a user actively selects you to receive the Work Order Note updates, you will continue to receive Work Order Note emails.

    Picture showing that a user can select you to receive Work Order notes

You may also want to restore the excluded provider’s notifications and get the emails from ServiceChannel right back. In this case, you can remove desired providers from the Exclusion List.

⦿ How to Remove Providers from the Exclusion List

  1. Click the Plus button to expand the Email Type from which you want to remove the providers. You can either remove providers one by one from the Exclusion List or dispose of the whole Exclusion List.

  2. To delete particular providers, click the cross icon  next to the provider’s name.                        To delete the Exclusion List completely, click Clear All Exclusions.

    Picture showing how to clear the exclusions

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