Technician Types and Access

Account Setup

• Option 1
• Can use company’s universal pin code to log in
• Option 2
• Can have a Technician account established through User Management which provides technicians with a unique Pin Code
• A photo can be uploaded through the Admin portal

• Have accounts setup in User Management
• Are provided with a unique Pin Code
• A technician can either take a 'selfie' and upload it into the app, or a photo can be uploaded through the Admin portal.

Technician Badge

• Badge displays company logo and a QR code that identifies the technician

• Badge displays the Technician’s self image

Work Order View

• Must be given the Work Order number to search for in SC Provider

• Will see a list of all work orders assigned to them in SC Provider

Filtering Work Order Views 

• Filters are not available to techs who log in with a Pin Code

• The ability to create Filters is available to techs who log in with a Username and password

View Work Order Notes

• Technicians will be able to read notes created by others as well as add notes to the work order

Push Notifications

• Yes, if enabled by the technician

• Not available

Checking Into a Work Order

• The process is the same for both

Checking Out of a Work Order

• The process is the same for both

Add Media to Work Orders

• The process is the same for both

View a Locations Emergency Evacuation Plan

• The process is the same for both