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Answering Work Order Checklists

Answering Work Order Checklists

Owned by Joseph Yarborough (Unlicensed)
Last updated: Mar 20, 2025 by Lamont Eddins

When a work order has an attached Checklist the technician will be informed when they check in and/or check out. The notice will give the technician the option of viewing the checklist before they begin the work, or at the point of check out. When a client has created segment questions for the check-in process, they must be answered before the clock starts. If you cancel the checklist until later, the work order remains in open status. You can also respond to checklist from a work order in Provider Automation. 

Checklists appear when checking in and/or checking out. For users with access to Travel Time or Admin Time functionality, Checklists do not appear when logging travel or admin time. it only appears when you are ready to check into the work order to perform the repair.

Viewing Checklist with Segments

You may come across Checklists with Segments on a work order. Certain clients may have a slightly different checklists configuration. This includes breaking up the questions into a Check-in and/or Check-out segments. These questions are delivered during the check-in, check-out, or both phases of the work order. Checklists with Segments have the same purpose just like as an ordinary checklist. When necessary, you can jump to specific questions on the checklist. Technicians can access a full list of checklist questions, when checked in by clicking the More button.

Some questions will be persistent where the answer could be the same each time and therefore, no need to change the original response or you can update the answer as needed. This allows for multiple technicians to update a single question and also allows for technicians to update their answer(s) on a subsequent check-in and/or check-out segment.


⦿ How to Respond to a Work Order with an Attached Checklist

Open Checklist message appears prior to checking into work order.

  1. Login to the work order.
  2. If the work order has an attached Checklist, a notification will appear with the option of opening the checklist now or later.

Checklist message appears during the checkout process.

  1. On check out you will be prompted to complete the checklist, tap Open Checklist. 3

Adding attachments to a checklist

  1. The Checklist opens to the first question. 4

    If an answer is required, a message will appear under the question.

  2. Answer all required questions.

  3. If an image is required a modal will appear with the options:
    1. Take New Photo;
    2. Take New Video;

    3. Choose from Gallery; and

    4. Document.

      To use this feature you will have to give ServiceChannel Provider access to your camera and documents.

  4. Select an option and take or attach the required item.
  5. When all questions and attachments are completed, tap Done to complete the Checklist process.
  6. Continue to check out of the work order as usual.

Responding to Checklist per Asset in SC Provider Mobile

Clients can create checklist question or questions that pertain to an asset or assets on a work order. When this occurs and depending on the setup of the checklist, you may have to respond to each asset’s question(s) during the check-in and/or check-out segment. A checklist is not completed unless each asset on the work order has a completed Checklist per Asset. Clients can use Checklist per Asset during a repair and maintenance work orders with at least one asset attached. This can be done in Provider Automation as well.

⦿ How to Respond to a Work Order with Standard Checklist per Asset
  1. Check-In the work order
  2. Optional: If there are check-in segment question(s), click the Open Checklist link to open the checklist
  3. Select the Asset from the list to complete its checklist question(s)
  4. Complete all necessary Checklist per Asset question(s)
  5. Click the Radio button to select the asset
  6. Click the Submit button to start the clock
  7. Check-out the work order
  8. Optional: If there are check-out segment question(s), click the Open Checklist link to open the checklist 
  9. Complete the necessary Checklist per Asset question(s)
  10. Complete the remaining work order check-out process
⦿ How to Respond to a Work Order with Planned Maintenance Checklist per Asset
  1. Check-In the work order
  2. Optional: If there are check-in segment question(s), click the Open Checklist link to open the checklist
  3. Select the Asset from the list to complete its checklist question(s)
  4. Complete all necessary Checklist per Asset question(s)
  5. Click the Radio button to select the asset
  6. Click the Submit button to start the clock
  7. Check-out the work order
  8. Optional: If there are check-out segment question(s), click the Open Checklist link to open the checklist 
  9. Complete the necessary Checklist per Asset question(s)
  10. Complete the remaining work order check-out process

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