Requesting Parts on Order in SC Provider Mobile

Technicians can request parts to be ordered when a specific part(s) are not available to complete a work order. This process is available after searching through the inventory for the part. This requires providers to indicate what part(s) are needed to complete the work order when changing the extended status on a work order to parts on order. When parts arrive at the location, you can indicate parts were received when complete the work order. Requesting Parts on Order can also be done in Provider Automation.

⦿ How to Request Parts Purchasing in SC Provider Mobile

Log-out of the work order and select In-Progress/Parts on Order status
Select Parts on Order
Choose a Source Location for the part
Click the Purchase Order link to open the modal
Click Create a Non-Catalog part link to open the modal
Fill out the Non-Catalog part request information
Click Create and Add to Cart button to part part into cart
Optional: Add more parts
Click the View Cart button to check-out part(s)
Select a Destination Location for the part
Click the Submit button to finalize the request
Complete the log-out process

⦿ How to Indicate Parts Received SC Provider Mobile

Log-out of the work order and change status to Complete
Click the Pending Parts tab to locate the parts received
Click the Received radio button to indicate parts were received
Click the Done button to move forward with logging out of the work order
Finalize logging out oft he work order

In this Article

Related Articles

Page:

Answering Work Order Checklists
Page:

Basics of Provider Automation
Page:

Checking Out of Non-Refrigerant Asset Work Orders
Page:

Creating an Asset from a Work Order
Page:

Declining a Work Order
Page:

Entering a Leak Inspection
Page:

Filtering and Searching for Work Orders
Page:

Filtering Work Orders

SCUniversity | Providers

Requesting Parts on Order in SC Provider Mobile

Analytics

Related content