The Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) have advocated for the use of wearing a mask when entering public spaces to keep people safe in relation to COVID-19. When service providers and field tech managers respond to a work order and depending on its location and during every check-in, a COVID-19: Please Wear Mask Prompt message appears and provides two statements along with images on how to protect yourself and others.

CDC and WHO Recommendations

CDC recommends covering your mouth and nose while keeping 6 feet in distance, and the WHO also recommends covering your mouth and nose with 1.5 meters apart in distance. The COVID-19 prompt message appears before any work order actions or additional prompts. After reading and viewing the information, move forward with the check-in process by clicking on the I Acknowledge button. Supportive languages will be available when the message displays. Please check the CDC and WHO websites for further information regarding COVID-19 protection.

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Viewing the COVID-19 Safety Acknowledgement

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