Request Tab

The Request tab allows you to customize the work order creation process for dashboard users including, for example, settings for duplicate work order warnings and recalls.

List of Settings Under the Request Tab

• Enable Request Wizard (Dashboard): Allow dashboard users to add work orders.
• Enable Request Wizard (Mobilw): Allow dashboard users to add work orders in SC Mobile.
• Enable Issue List Selection via Keyword Search (Dashboard): Users can use keywords to quickly identify issue list selections. 
• Asset First Work Order Creation: Allows users to create asset-based work orders in SCM from a selected dashboard.  
• Turn Off Problem Description: Stop users from adding problem description for work orders.
• Enable Location Notes: (Applies to Dashboard 2.0 only.) Allow dashboard users to view location notes while adding a work order for a location. 
• Enable Location Attachments: Turn it on to see the View Attachments link in the Location Notes section while creating a work order.
• Show Private Store Notes: (Enable Location Notes must be turned on) Display location notes from location note headers that are marked as Private.
• Always show location notes: Allows user to always see location notes.
• Show Last Service Call: Show the previous service request description and status in the new request email sent to service providers.
• Show Provider Phone Number: Display the service provider’s phone number on the confirmation screen after a new request is submitted.
• Set Original Vendor for Recalls: Assign recalls to the original service provider; when this box is left unchecked, a recall will be assigned to the primary ranked provider, even when a different service provider originally completed the work order.

• NTE to Zero For Recalls: Set the NTE to zero to for recalls.

  Remember to enable Set original Vendor for Recalls when you set NTE to Zero for Recalls.

• Days Of History To Display: The maximum age (in number of days) of completed work orders that display as possible duplicates while creating a similar work order.

  Work orders in the Open status may list as possible duplicates even when they are older than the number of days specified.

• Show Store Warranty: Settings for stores under warranty:
  • None: Allow users to create work orders for stores under warranty; store warranty message does not display.
  • Show: Display store warranty message in the Request Service screen, but allow users to create work orders.
  • Stop: Prevent users from creating work orders for a store under warranty.
• Store Warranty Message: Warranty message to display if you selected Show in Show Store Warranty, above.
• Confirmation Message: Confirmation message that appears after a user submits the work order.
• Duplicate Message: Custom message that will display when potential duplicate work orders occur.
• Provider Not Found Message: Custom message to appear when a service provider has not been assigned for the selected trade.
• Filters For Duplicates: Criteria to identify duplicate work orders (similar work orders in the Open, In Progress, and Completed statuses list as possible duplicates):
  • Area
  • Problem Type
  • Equipment

  • Problem Code

    These filters get applied only when the trade is the same on potential duplicates and on the work order you are trying to create.

• Excluded Categories For Open Duplicates: Open or In Progress work orders belonging to the selected categories do not display as possible duplicates.
• Excluded Categories For Closed Duplicates: Closed work orders belonging to selected categories do not display as possible duplicates.
• Excluded statuses: Work orders in selected statuses do not display as possible duplicates.
• Disable Duplicate WO for Trade: Prevent users from creating new work orders for selected trades when an original work order exists in Open, In Progress, or Completed/Pending Confirmation status.
• Enable asset: Allow dashboard users to select specific assets for new work orders.

• Asset Not Listed: Gives users the option to select Asset Not Listed when creating a work order and the specific asset is not listed.

• Enable Asset Replacement Flag: Allow dashboard users to mark an asset for repair or replacement.
• Skip troubleshooting steps: Troubleshooting step is skipped during work order creation process. 
• Hide work order priority field: Able to hide work order priority field.