You can change the MLP ruleset name, add/remove trades and categories within a Trade/Category combination, add/remove levels, add/remove actions, change limits, workflow, and notifications.
You can also clone an existing MLP ruleset to change trades and categories.
- Click Menu > MLP Configuration.
![Screenshot showing the MLI configuration on the menu Screenshot showing the MLI configuration on the menu](https://servicechannel.atlassian.net/wiki/download/thumbnails/3356000299/SS-SA-AccessingMLPConfiguration.png?version=1&modificationDate=1721993778982&cacheVersion=1&api=v2&width=550&height=424)
- In the MLP Rules section, click the ruleset name.
![](https://servicechannel.atlassian.net/wiki/download/thumbnails/3356000299/SS-SA-MLPClickRulesetName.png?version=1&modificationDate=1721993794504&cacheVersion=1&api=v2&width=550&height=280)
- (Optional) Add or remove trades and categories from the existing Trade/Category combination or add a new combination by clicking the Add Trades/Categories button.
- (Optional) Click the Cross icon next to the level to remove the level and its configuration from the hierarchy.
![](https://servicechannel.atlassian.net/wiki/download/thumbnails/3356000299/SS-SA-MLPRulesetDeleteLevel.png?version=1&modificationDate=1721993827172&cacheVersion=1&api=v2&width=550&height=308)
- (Optional) Click + Add a Level to append more levels to the hierarchy.
- (Optional) Click the Cross icon next to the action to remove it from the level.
![](https://servicechannel.atlassian.net/wiki/download/thumbnails/3356000299/SS-SA-MLPRulesetDeleteActions.png?version=1&modificationDate=1721993874370&cacheVersion=1&api=v2&width=550&height=308)
- (Optional) Click Add Action to add more actions to the level.
- (Optional) Change the approval limit if needed.
- (Optional) Change the Forward To option if needed.
- (Optional) Change the Set Status To option for the Approve action(s) if needed.
- (Optional) Change the number of days for auto-escalation, notifications, overrides, and skips if needed.
- Click Save > Close > Apply Changes to save the updates.
- Click Menu > MLP Configuration.
![Screenshot showing the MLI configuration on the menu Screenshot showing the MLI configuration on the menu](https://servicechannel.atlassian.net/wiki/download/thumbnails/3356000299/SS-SA-AccessingMLPConfiguration.png?version=1&modificationDate=1721993778982&cacheVersion=1&api=v2&width=550&height=424)
- In the MLP Rules section, click the ruleset name.
- At the top of the MLP Rules Configuration page, click Clone.
![](https://servicechannel.atlassian.net/wiki/download/thumbnails/3356000299/SS-SA-MLPClone.png?version=1&modificationDate=1721994106638&cacheVersion=1&api=v2&width=550&height=308)
The existing MLP hierarchy with the same limits, level actions, configuration of notifications, overrides, skips, and auto-escalation days will be copied. You will be redirected to a new ruleset configuration page.
- In the upper-left corner of the page, enter the new ruleset name.
- Click Add Trades/Categories to add trades and categories for the ruleset.
- Make necessary changes in the hierarchy, workflow, and notifications if needed.