Viewing Supply Manager Order Details

Owned by Alina Golovko
Last updated: May 18, 2023

A created Supply Manager Order appears on the list of work orders. From this list, you can open the order and view its details.

When your shopping cart contains products from different catalogs and suppliers, ServiceChannel will create separate orders for each supplier related to your cart.

Searching for a Supply Manager Order

⦿ How to Find an Order

  1. Click the View All Work Orders tab. 




    Alternatively, click the hamburger menu and select View All Work Orders. 




  2. Click the Supply Manager tab.



  3. Find the order on the list.

    When the list of orders is too long, type the order number in the Search field in the upper-right corner.

  4. (Optional) Hover over the order number or click the Details button, to view additional information.  

Viewing Order Details

The Supply Manager order details page has two main sections: 

  • Order details 

  • Order notes 

Order details

This section shows the details about the Supply Manager order: 

  • Status. The current status of the order. 

  • Priority. Order priority, the number of hours or days after the Call Date that the supplier should deliver the products.   

  • Trade. Order trade, for example, lighting supply, office supplies. 

  • Category. Order category, for example, parts order, supplies.

  • Label. A word or phrase that helps to index and manage related Supply Manager orders. Labels can be added after order creation.

  • Age. The time elapsed since the order was created until the completion date or the current date in case the Supply Manager order is Open or In Progress.  

  • Scheduled. The date and time when the supplier was scheduled to deliver products to the location. 

  • Call Date. The date when the order was created. 

  • Caller. The User Name / User ID of the person who entered the Supply Manager order into ServiceChannel. 

  • Created By. Per system functionality, this will always be set to Supply Manager V2. 

  • Vendor. The supplier who is supposed to deliver products.  

  • Phone. The supplier’s phone number. 

  • NTE. Stands for the not-to-exceed amount. 

  • Description. The description of the product, including item quantity, item price, item description for all items in your order. 

Order notes

This section shows information about order notes.  
In this section, you can: 

  • View the history of notes created to the order. 

  • Add new notes and attachments to the order. See Adding Notes and Attachments for more information. 

In this Article

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