Using the Telephone (IVR System) to Check In and Out of Work Orders

1. Dial 1-516-500-7776.

2. Enter IVR/ PIN #.

3. Enter the Work Order #.

4. Press the pound sign (#) to confirm number or zero (0) to re-enter.

5. The IVR system will indicate your successful check-in and provide the date & time. Check-in will change the status to "In Progress/On Site". This will be the status until you check out.

1. Dial 1-516-500-7776.

2. Enter IVR/PIN #.

3. Enter Work Order #.

4. Press pound sign (#) to confirm the number or zero (0) to re-enter.

5. You will be asked to select job status:

   • Press one (1) if job is complete

   • Press two (2) if job is not complete and requires authorization (for demand tickets).

   • Press two (2) if job is completed but additional work is found (for PM tickets).

   • Press three (3) if job is not complete and requires parts.

   • Press four (4) if job is not complete and requires a follow-up visit.

6. Press pound (#) to confirm the job or zero (0) to re-enter the job.

7. The IVR system will provide you with a check-out date, time, and authorization number.

8. The IVR system will ask you for the number of techs on site.

1. Dial 1-516-500-7776.

2. Enter IVR/PIN #.

3. Enter Work Order #.

4. Press pound sign (#) to confirm the number or zero (0) to re-enter.

5. You will be asked to select job status:

   • Press one (1) if job is complete

     • You will be asked if the job required Refrigerants.

       • If Yes, then you will be asked to enter the number of pounds used, then you will be asked if the refrigerants used came from the client or vendor.

       • If No, you will jump to step # 6, below.

   • Press two (2) if job is not complete and requires authorization (for demand tickets).

   • Press three (3) if job is not complete and requires parts.

   • Press four (4) if job is not complete and requires a follow-up visit.

6. Press pound (#) to confirm the job or zero (0) to re-enter the job.

7. The IVR system will provide you with a check-out date, time, and authorization number.

8. The IVR system will ask you for the number of techs on site.

1. You will hear the greeting.

2. You will be prompted to choose your language preference.

3. The system will remind you to follow every entry / answer by pressing #.

4. You can speak to an Operator at anytime by pressing *.

5. You will be asked to dial:

   1. 855-269-6471 for Assistance (this includes checking in to and checking out of work orders) .

   2. 855-269-6515 for Training Request

6. You will be prompted to enter your Unique Pin Number.

7. You will be prompted to enter your Work Order Number.  (Tracking Number, Work Order Number, or Service ID Number can be used.)

8. Depending on the status and type of Work Order, you may be prompted to perform one or more of the following functions: Check-In or Check-Out.

   1. Check-In will be available if the Work Order is not in the Status "In Progress" / "On Site", then IVR will Check-In the Work Order.

   2. Check-Out will be available if the Work Order is in the Status "In Progress" / "On Site", then the IVR will Check-Out this Work Order. (The exception is when the last Check-In date and time are more than 24 hours ago. This indicates that the technician forgot to check out, and the current call should allow the technician to check in again.)

      1. Four standard options are available on the Check-Out:

         1. If the Job is complete, press "1".

         2. If the Job is not complete and requires authorization, press "2".

         3. If the Job is not complete and requires parts, press "3".

         4. If the Job is not complete and requires follow-up visit, press "4".

United States † (continental)

1-516-500-7776

1-516-200-3363

Ireland

1800817245

United States
(Puerto Rico)

1-877-322-4680

Israel

01801227258

Canada (continental)

(+1) 833-511-0025

Italy

800177856

Canada (NB, local) †

1-506-300-3307

Japan

0120190431

Canada (ON, local) †

1-647-496-1288

Korea (South)

003084910136

Luxembourg

80027912

Argentina

08006663009

Macau

0800139

Australia

(+61) 1800316773

Malaysia

1800815571

Austria

0800291875

Mexico

018002694559

Belgium

080026062

Netherlands

08000221774

Belgium
(national local) †

(+32) 3278483801

New Zealand

0800002396

Brazil

08007618662

Norway †

(+46) 020889819 (SE)

(+44) 8081648944 (UK)

(+48) 732070277 (PL)

Chile

0800914359

Philippines

(+63) 1800-1-5500073

China (National) †

(+86) 04001203493
(+86) 04001203494

Poland †

(+48) 732070442 (mobile)

Colombia

018005190644

Portugal

800180144

Croatia

0800200353

Romania

0800476044

Czech Republic

800500371

Russian Federation

88001009284

Denmark

80826061

Singapore

8003211236

El Salvador (local) †

(+503) 21139437

Spain

(+34) 900983426

France

(+33) 0805084237

Sweden

(+46) 020889819

Germany

08007241074

Switzerland
(Zurich, local) †

0435080164

Greece

8009999039

Switzerland

0800848810

Guatemala 

(+502) 18008350525

Taiwan

00801148947

Honduras (local) †

(+504) 22170500

Thailand

001800132013893

Hong Kong

800963942

Turkey

00800142032228

Hungary

0680088171

UAE

8000320116

India

1. 0008001003497

2. 18001209344

United Kingdom
(London, local) †

(+44) 2038563939

United Kingdom

(+44) 8081648944
(+44) 8081648955