Logging in to SC Mobile
Depending on your configuration, you may log in to the ServiceChannel Mobile app with a username/password combination, through the single sign-on (SSO) service, or using a mobile access code.
Logging in with a Username
You can log in to the ServiceChannel Mobile app with your username and password.
- Open the ServiceChannel Mobile app.
- On the User ID tab, enter your user ID and password in the input fields.
- Tap Login. You will get to the home screen of the application.
Logging in via SSO
If the single sign-on (SSO) system is configured for your company, you can log in via SSO.
- Launch the ServiceChannel Mobile app, and switch to the SSO tab.
- Enter your SSO ID, and tap Login.
You will be redirected to your organization’s sign-in page. - Log in to your organization’s network by providing your username and password.
Once authenticated, you will automatically get to the home screen of the ServiceChannel Mobile app.
Logging in Using a Mobile Access Code
You can log in to the ServiceChannel Mobile app via our mobile access code system. The system is designed especially for those clients who have the web single sign-on setup with ServiceChannel.
Whether or not you can generate a mobile access code depends on your company account settings. Check with your admin first to find out if you can take advantage of mobile access codes.
Generating a Mobile Access Code
Your admin specifies what type of employees can use mobile access codes to sign in to the ServiceChannel Mobile app:
- All users (both corporate and dashboard users)
- All users excluding dashboard users
- No users
Find more info on mobile access code settings in Configuring Mobile Apps Settings.
- a) As a corporate user
Log in to Service Automation, click your company name in the upper-right corner, and hit Mobile Access Code. A new browser tab opens.
b) As a dashboard user
Log in to your dashboard, and click Mobile Access Code in the hamburger menu. The page for generating access codes opens.
- In the Mobile Access Code overlay, click Generate Access Code. The code appears in the overlay.
- Use the generated code to log in to the ServiceChannel Mobile app.
Logging in to SC Mobile Using a Mobile Access Code
Now that you have your access code, you can sign in to the ServiceChannel Mobile app using this code.
- Launch the ServiceChannel Mobile app, and switch to the SSO tab.
- Enter your access code in the input field, and tap Login.
You are signed in and can get down to work. This code is only good for 3 hours. If you log out of the app anytime after 3 hours, you will need to generate the code again.
Disabling a Mobile Access Code
You can disable the mobile access code for one connected device or all devices at once. To do that, you need to go back to Service Automation or your dashboard — based on whether you are a corporate or dashboard user.
- a) As a corporate user
Click your company name in the upper-right corner of Service Automation, and hit Mobile Access Code. A new browser tab opens.
b) As a dashboard user
Log in to your dashboard, and click Mobile Access Code in the hamburger menu. The page with the active access code opens. - In the Mobile Access Code overlay, select whether you want to disable the mobile access code for a single device or all devices.
- Single device. Click Remove Access to the right of the device for which you want to disable the mobile access code. The device gets unlinked, but the code remains active. You or your colleagues can still use it to access the ServiceChannel Mobile app using a mobile access code.
- All devices. Hit Remove All Mobile Access to remove the mobile access code for all devices. No one can use this code anymore. Next time you want to log in via SSO, you need to generate a new code. See How to Generate a Mobile Access Code.
- When finished, close the overlay.