COVID-19 Game Plan for ServiceChannel Customers
- Chellie Esters
First of all, we appreciate what you and your companies are going through in the midst of this challenging, and uncertain, global situation.
ServiceChannel has been planning for weeks to take steps to help you keep your customers safe — and your business running smoothly. As we implement these steps, here’s what you should know:
We have new (no-cost) features available for you to help you manage the impact of Coronavirus
Effective immediately, we are introducing three new features at no charge to help you, our customers, better manage the cleaning and sanitation required for COVID-19: Work Order Labels, Checklists, and Site Planning. In addition, our Customer Success and Support teams will be available to help you get up and running as needed.
NEW As part of our continued support, on April 30 we have also released a COVID-19 Confirmed Cases overlay on our Maps feature. Learn more about it here.
Work Order Labels allow you to add a label to each work order so that you can track work orders specific to Coronavirus. This will allow you to keep track of, prioritize, and keep tabs on costs of Coronavirus-related work orders.
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/wiki/spaces/UJNK/pages/899350572 allow you to create a repeatable list of things that need to be done at a location.
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/wiki/spaces/UJNK/pages/899579986 allows you to create a comprehensive set of tasks that need to be done across all trades for an entire location. Site Planning even allows you to upload pictures to demonstrate the work was done for compliance.
Our business continuity plan ensures uninterrupted service to customers.
As part of our ongoing business continuity planning, we regularly evaluate our vendors and manage risks associated with their ability to deliver on behalf of our customers. We’re happy to report that we anticipate complete continuity with our cloud-based services. For more information about our business continuity plans, or If you need anything at all, please contact your Customer Support Manager or our Support Team.
