Users who are granted the Technician user role in Provider Automation can use their technician account to sign in to the ServiceChannel Provider Mobile app.
Important
Only users assigned the Technician role in Provider Automation will have the technician user experience in ServiceChannel Provider Mobile. Users who are not assigned the Technician role will have limited access within SC Provider Mobile.
When you log in with a technician account, you should use the user ID and password that you've set while creating your ServiceChannel account. If your company has the single sign-on (SSO) service configured, you can use your SSO ID to log in.
⦿ How to Log in to SC Provider with an Email
Open the SC Provider mobile app.
On the login screen, enter your user ID and password to the text fields.