The SC Provider app lists all locations and services for which you are permissioned to enter work orders. Ensure that all of the locations and services you perform for your clients are listed in SC Provider when you first download the app. Should you not see the services you perform for a location, speak to your client about the configuration. You may also be able to enter work orders for services not listed in the app.
List of Services
When creating a work order in SC Provider, you should select a service (issue) for which the WO is required. For example, you may see a list of services such as ice control, parking lot, sidewalk, etc. After choosing a service, you should also select the level of this service, as configured by your client.
Creating a Work Order
When granted permission, you can create specific work orders in ServiceChannel Provider.
- Tap Work Orders on the app home screen.
On the top blue panel, tap Create.
- Select the Location for which you need to enter a work order.
Pick the Problem Type.
On the Choose Issue screen, select the appropriate option(s), and then tap Next.

- Choose the Problem for each of the issues selected in the previous step, and then tap Next.

On the next screen, tap Add Attachment to take a photo or add any file to the work order, and then tap Next.

Review the work order details on the confirmation screen to ensure that the details you've provided are correct.

Tap Confirm / Create WO. The work order is now created in one of the CIWO statuses.

- Tap Close. The work order is displayed on the Work Orders screen.
Duplicate Work Orders
If you enter an additional work order within a close time frame from the original work order, that work order will automatically be linked to the first one and the status will change to In Progress - Possible Duplicate CIWO and the NTE will be changed to $0. You will be notified when you create the work order and it will display in Service Automation in the list view, work order details, and linked work orders.