Viewing Insurance Requirements and Drafts

Within the Clients tab of your account, you may view the insurance requirements for a client on the respective page of each client. From the left menu of Insurance Documents, you can add insurance certificates and send them to your client for approval. 

Save time on insurance information upload by using our new automated insurance upload and validation feature. When you upload an insurance document, the Optical Character Recognition (OCR) technology auto-populates insurance content. After that, you will see if the document meets clients’ requirements.  

Completing Insurance Requirements

For each client, you need to fill in the required sections and upload your insurance certificates. You may upload certificates at your convenience and save them as draft until you are ready to send the certificates for approval. After the client approves your certificates, the certificates appear in the Effective Now tab.

In case a client rejects an insurance certificate because of a different coverage basis or less than required carried amount, the Draft tab shows Effective Now: Rejected. You will need to provide necessary insurance certificates and resend for approval.

Should a client activate a different set of insurance requirements for a future date, in addition to a set of currently effective requirements, you may also upload your certificates for the future and send them for approval.

Once you update details for a specific insurance type for a client, you may easily populate the same details for another client. Find the Copy Details From drop-down list under the insurance type, select the desired client name, and click Save. The required details are added to the fields. However, you still need to upload a unique insurance document with the current client listed as a certificate holder.

The Copy Details From drop-down list on the Insurance Documents page allows you to transfer all the insurance details from one subscriber to another

⦿ How to Add Insurance Documents and Send Them for Approval

The steps listed here are specific to clients that have activated insurance requirements.

  1. In the top navigation bar, click the Clients tab.
  2. Open the Clients drop-down list, and select the desired client. The requirements for the selected client appear.
  3. In the left navigation menu, click Insurance Documents. The Insurance Documents page displays.
  4. For an insurance type required by the client, enter the following information:
    1. Enter the carrier name, policy number, policy effective date, and policy expiration dates in the respective fields.
    2. If your client has set a minimum amount for a specific coverage type, you must met or exceed that amount.
    3. For each occurrence type, enter the amount carried in your insurance certificate.

      Note: In case you have a different basis for an insurance type than required by the client (such as having an Occurrence basis while the client requires a Claims-made basis), you may select the option your certificate carries and enter the amount. However, please keep in mind that the client may require the exact basis or amounts, and may not approve your uploaded certificates.

  5. Upload insurance certificate:
    1. In the Upload Insurance Form section, click the Upload Insurance Doc button. The Upload Insurance PDF pop-up window appears.
    2. Click the Choose File to Upload button, and browse to the location of the desired file, and select the file.
    3. Select the boxes next to the types of insurance for which the document applies.
    4. Click Apply File. The uploaded file appears in the Upload Insurance Form section of the draft.
  6. Repeat steps 5 and 6 for all required insurance types.
  7. Review your certificate to ensure the Description of Operations/Locations/Vehicles and Certificate Holder fields are as required by the client.
  8. Save the draft/Send for approval, as desired:

    Save as draft:

    1. Click Save. The draft is saved, and you may send the certificates for approval at a later date.

    Send for approval, with certificates meeting required amounts:

    1. Click the Send for Approval button. A confirmation message appears on the screen that the certificates have been sent for approval.

    Send for approval with less than minimum required amounts:

    1. Click the Send for Approval button. A warning pop-up appears.
    2. Click Send for Approval. A confirmation message appears on the screen that the certificates have been sent for approval.
  9. (If applicable) Click the Future (from <date>) tab, and repeat steps 5 - 9 to save insurance certificates for future requirements and send them for approval.

Note: For future requirements, make sure you use the Description of Operations/locations/Vehicles and Certificate Holder address in the insurance certificates from the Future tab under these sections.

The maximum file size to upload documents is 50 MB.

Rejected Policies

In the case where the submitted insurance coverage is rejected, the provider will have to make adjustments to their policy to meet the clients requirements or get a new policy that meets the requirements. Providers whose insurance submission has been rejected will receive an email letting them know that the insurance coverage that they submitted has been rejected.