Understanding Work Order NTEs
Anastasiya Selivanava (Deactivated)
Caroline Antoun
Natalia Larina (Unlicensed)
Anastasia Troichuk (Unlicensed)
For Contractor Initiated Work Orders (CIWO), you negotiated with your client the pricing for services rendered based on a service level agreement. This information is entered by your client into a pricing matrix in Service Automation. This matrix — along with a services matrix — matches the services you are able to select in SC Provider.
After you submit a work order, the NTE is calculated for the submitted work order. After your work order is validated and confirmed, you can submit an invoice.
What is an NTE
A not-to-exceed amount, usually abbreviated as NTE, is the maximum amount a provider may charge for the services listed on the work order.
Duplicate CIWO
When a second work order is created for the same service within the set amount of time by your client, your NTE will automatically change to 0 and the work order is linked to the original work order.
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