English is the default language. See IVR Language Support, below, to find the options for other languages.
The system will remind you to follow every entry / answer by pressing #.
You can speak to an Operator at anytime by pressing *.
You will be prompted to enter your Unique Pin Number.
You will be prompted to enter your Work Order Number. (Tracking Number, Work Order Number or Service ID Number can be used.)
Depending on the status and type of Work Order, you may be prompted to perform one or more of the following functions: Check-In or Check-Out.
Check-In will be available if the Work Order is not in the Status "In Progress" / "On Site", then IVR will Check-In the Work Order.
Check-Out will be available if the Work Order is in the Status "In Progress" / "On Site", then the IVR will Check-Out this Work Order. (The exception is when the last Check-In date and time is more than 24 hours ago. This indicates that the technician forgot to Check-Out, and the current call should allow the technician to Check-In again.)
4 standard options are available on the Check-Out:
If the Job is complete - Press "1".
If the Job is not complete and requires authorization - Press "2".
If the Job is not complete and requires parts - Press "3".
If the Job is not complete and requires follow-up visit - Press "4".
IVR Language Support
ServiceChannel's IVR system supports the following languages:
English (Select Option 1) [default]
Cantonese (Select Option 8)
Czech (Select Option 16)
Arabic (Select Option 23)
Spanish (Select Option 2 or 9)
Turkish (Select Option 10)
Hebrew (Select Option 17)
French (Select Option 3)
Portuguese (Select Option 11)
Polish (Select Option 18)
German (Select Option 4)
Korean (Select Option 12)
Hungarian (Select Option 19)
Italian (Select Option 5)
Thai (Select Option 13)
Romanian (Select Option 20)
Japanese (Select Option 6)
Tamil (Select Option 14)
Dutch (Select Option 21)
Mandarin (Select Option 7)
Russian (Select Option 15)
Greek (Select Option 22)
IVR Toll-Free Numbers
(United States only) A unique, toll-free, number can be created upon request.