The Field Tech Manager solution utilizes two applications alongside Service Automation:
- User Management in Provider Automation allows you to manage individual internal technicians and work orders assigned to your internal technician team; and
- ServiceChannel Provider Mobile is a mobile app designed for your internal technicians to manage work orders.
FTM Wi-Fi or Cellular Data Requirement
You need an Internet connection (either through Wi-Fi or cellular data) to fully use all features of Field Tech Manager.
FTM and Location Services
Your device’s Location Services option allows permissioned apps to locate you via GPS. Location Services is necessary for checking in and out of work orders, and to list the Locations closest to you.
- While Location Services is turned on: The Location List View will sort your assigned locations by distance closest to you, and your current location will be pinpointed in Map View. Also, you are able to check in and out of work orders.
- While Location Services is turned off: The Location List View will sort your assigned locations by Location ID, and Map View will display an overall world view of your assigned locations. You are not able to check in and out of work orders with Location Services turned off.
Field Tech Manager does not use Location Services while you are logged out of the app.
FTM and Camera and Photos/Videos Access
You have the ability to take photos/videos of issues and attach them to work orders. Your mobile device may ask for permission to access your camera and/or photos/videos for the sole purpose of taking and attaching photos/videos related to these actions.
