When you want to find a provider for specific trades in needed regions, start the provider search process by entering the desired trade and the required search area in the Search fields. For example, the Plumbing trade in New York Mills, Minnesota, United States.
Should you need to find an exact company to perform facility services, you can start typing the provider’s company name in the first Search field.
You can use Provider Search in multiple ways to ensure your target goal of finding the right providers has been reached.
| Goal | Best Way to Start |
|---|---|
| I want to explore high-performing providers for future projects. | Use the first two Discovery cards to view the best providers in their industry.
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| I want to expand my coverage to ensure all my locations have providers for repair and maintenance services. | Use the third Discovery card to explore providers for specific areas with fewer than 3 providers assigned.
You can also use the cards below the Coverage Map to view the list of providers for a specific trade and location.
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| I want to know if I need to replace any of my In-Network providers with better-performing ones and view the list of top providers in the same trade. | Contact your ServiceChannel manager to enable Network Opportunities. To explore new opportunities for replacing low-performing providers, use Opportunity Cards. Compare your current provider’s performance and choose one from the top performance list of providers in the same trade as your current provider.
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If you have Network Opportunities enabled, the background behind the Search fields may look different, though the functionality remains the same.
Searching for Providers
You can search for providers either by trade and location or by their business name.
- In the Trade/Provider search field:
- (Searching by Trade) Enter a trade name.
- (Searching by Provider Name) Enter the business name of the provider.
- (Searching by keyword) When you are uncertain of the exact trade name or provider business name, start entering its first letters to view suggestions. Select the desired option from the list.
- In the Location search field, enter either a city/state or zip/postal code, and then click the magnifying glass icon 🔍.
- (When searching by Trade/Location) The Search Results page opens.
(When searching by Provider Name) The profile page in Provider Search appears.
- (When searching by Trade/Location) The Search Results page opens.
Provider Recommendation Map
The Provider Recommendation Map loads on the main page and displays all of your locations. The areas highlighted in red show low coverage for providers and trades. The main purpose of the Provider Recommendation Map is to collect information about the areas that need your attention and help you find top-performing providers who service the corresponding trades.
Before the map loads, a pop-up appears where fixxbook.servicechannel.com asks you to allow it to use your current location, which is recommended.
- If you click Allow, the map zooms in to your current location.
- If you click Block or close the pop-up, the map is displayed zoomed out over the US.
Note that the pop-up may look a bit different depending on the browser you are using.
Navigating the Map
- To zoom in and out on the map, use the mouse wheel or click ➕ or ➖ in the lower-right corner of the map.
- To move the viewport, click and hold the left mouse button and drag.
- To see the store/location number, click the land marker icon.
- Click the highlighted area you are interested in to view the following information in a pop-up:
- The city, state, and zip code of the area
- The number of stores/locations
- The number of work orders created for these locations within the last 12 months
- A list of trades with the number of providers assigned. When the list is long, scroll down to see all the trades.
- The View Providers link to open the Search Results page with the list of providers who work in the corresponding trade in the selected location.
Under the map, there are 10 tiles with trade and area combinations where insufficient coverage is detected. The list is instantly aggregated for the given viewport.
Each tile contains the following information:
- A Low Coverage badge. It indicates that the trade in this area lacks providers.
Some tiles also have a New Location badge. It means that they were added to the system within the last 6 months and may need more service providers for that reason. - The trade and city where locations require additional coverage
- The number of stores/locations
- The number of work orders within the last 12 months
- The View Providers link to open the Search Results page with the list of providers who work in the corresponding trade in the selected location.
Click the arrow ˃ to scroll through all the tiles.
