Site Access is technology that provides transparency between locations and provider technicians. Location Users know exactly which service technicians are arriving on site, when they are arriving, and which services they will perform. Locations will also have the knowledge and security that technicians were previously verified as a trusted business partner.
Using the Site Access module within the ServiceChannel Mobile app (or SC Mobile) you can:
- view a list of service providers scheduled to arrive at your location within the next 24 hours
- view a list of providers who have accessed your location within the past 12 hours
- scan a provider’s badge to verify the identity and time of entry
- issue temporary badges for unexpected service providers or visitors
- communicate with on-site technicians in case of emergencies
Refer to the SC Mobile knowledge base to learn how to use the rest of the app.
- On the home screen of the ServiceChannel Mobile app, tap Site Access.
The screen you land on depends on whether you have access to one or multiple locations:
- (Users with access to one location) A list of technicians who are scheduled to arrive at a location appears.
- (Users with access to multiple locations) You can choose the desired location from the list or on the map.
From here, you can grant access to providers and view a list of providers with granted access.
If your company has the Badge Scanning feature enabled, you can also view the badges of technicians who are scheduled to perform work at a location or issue a temporary badge to a provider or visitor.
