Site Access is technology that provides transparency between locations and provider technicians. Location Users know exactly which service technicians are arriving on site, when they are arriving, and which services they will perform. Locations will also have the knowledge and security that technicians were previously verified as a trusted business partner.
Using the Site Access module within the ServiceChannel Mobile app (or SC Mobile) you can:
- view a list of service providers scheduled to arrive at your location within the next 24 hours
- view a list of providers who have accessed your location within the past 12 hours
- scan a provider’s badge to verify the identity and time of entry
- issue temporary badges for unexpected service providers or visitors
- communicate with on-site technicians in case of emergencies
Refer to the SC Mobile knowledge base to learn how to use the rest of the app.
How to access Site Access in SC Mobile:
- Search for and download “ServiceChannel” in the App Store (Apple iOS) or the Play Store (Android).
- Tap the SC Mobile icon on your device to launch the app. The Login page appears.
- Under the User Name tab, enter your ServiceChannel username and password.
- To log in using a Mobile Access Code: Tap the SSO ID tab, and then enter your Mobile Access Code.
- Tap Done (on the keypad) or Login (on the screen). The Home page appears.
- Tap Site Access.
- (For users with one location) The Scheduled list of technicians appears.
- (For users with multiple locations) Tap a Location to view the Scheduled list of technicians.
From here you can:
- view badges for scheduled work orders;
- grant access to providers and view a list of providers with granted access; and
- issue a temporary badge to a provider or visitor.
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