Managing Time in ServiceChannel Provider Mobile
For companies that have ServiceChannel Provider Time Tracking turned on, technicians can track their time spent on work orders, breaks and a variety of other user defined activities. If a technician forgets to add time spent at a meeting, they can add it, after the fact. Additionally, technicians can edit logged time to better reflect how their time was spent. In all, the Time Tracking feature adds additional functionality, accountability and accuracy to the management of technician’s time.
Notes on Time other than Work Orders
For administrators who want additional information about how their technicians use their time, they can have Time Tracking Notes turned on. With Time Tracking Notes enabled, technicians will be able to add a note to time other than work order time. It will be up to the administrator as to whether or not to make a note mandatory or optional. See you Service Channel representative to have this feature enabled.
Work Order Time Tracking
After accepting a work order, you can log the time you have worked on the job, as well as your travel time to and from the job site.
The fastest way is to tap Log Time on the work order; should you forgot to do so, you may also manually enter your time.
- On the desired work order, tap Log Time.
- Select Travel. A running clock appears, which keeps running even when you quit the app.
- When you have arrived, tap Stop.
- The app will check your location to ensure you are onsite.
- You will see the logged time on the work order.
- On the desired work order, tap Log Time.
- Select Repair. The app will check your location to ensure you are onsite.
- (When onsite) A running clock appears, which keeps running even when you quit the app.
- (When not onsite) The app will prompt you that you should be closer to the location. Generally, this is within a 0.25 miles from the location, but your configuration may differ.
- When finished, tap Stop. The app will check your location to ensure you are onsite so you are able to continue.
- Select the appropriate status (waiting for quote, parts on order, incomplete, or completed).
- Add Description of Work to describe the work you did on the work order.
- Tap Next.
- The work order updates with the appropriate status.
- You will see the logged time on the work orde
Tracking “Other” Types of Time in ServiceChannel Provider Mobile
With ServiceChannel Provider Mobile you can track a variety of, user defined, activities. The activities that you can track can be customized to suit the needs of your company. The example below displays several of the more popular activities tracked. If you are currently using ServiceChannel Provider Mobile, your view may differ from the example provided.
- On the Work Order screen, tap Time Tracking.
- On the available list, Tap the time period that you want to enter time for. A running time clock will appear.
- When the period of time you are tracking ends, tap the end button to stop the clock.
- The activity that you have just tracked will appear under the Manage Time tab and can be adjust as needed.
Managing Time in ServiceChannel Provider Mobile
The Manage Time feature in ServiceChannel Provider Mobile allows the technician to log time for set of user defined activities. This can, but is not limited to:
- Breaks
- Administrative
- Internal Meeting
- Inventory/ Parts Run
- Van Maintenance
Additionally, the time periods that appear under Manage Time can be added to or edited, if you have permission to do so.
When adding time using ServiceChannel Provider Mobile, you can only add time periods that have past. For instance, you can add a meeting that occurred the previous day, but you cannot add a meeting that has not yet occurred. However, if you logged an administrative meeting as being from 1pm to 3pm, but in actuality, the meeting was from 1pm to 2pm and then you went on break from 2pm to 3pm, you can edit the administrative meeting, to reflect the actual time, then add in your break from 2pm to 3pm.
Note: Once a technician has logged in for the day, all time is tracked.
- On the Work Order screen, tap Time Tracking.
- Switch to the Manage Time tab.
- Tap the Add/Edit Times button.
- Tap the Add Time button that appears.
- Select the appropriate time period from the available list, then adjust the time spent on that activity.
- When finished, tap OK.
Note: If you have not logged in for the day you are adding an activity to, the time you enter for that activity will also become your Sign in Time for that day.
- On the Work Order screen, Tap Time Tracking.
- Switch to the Manage Time tab.
- Tap the Add/Edit Times button.
- Select the activity you want to edit
- Adjust the time as needed, then tap OK.
With the Time Tracking feature of ServiceChannel Provider, companies will be better able to manage their technicians time and better determine when it is more efficient to seek the services of an external provider.