Formatting Alert: UTF-8 Format Required

When uploading information in the form of Spreadsheets, Templates, Text Documents and or copied and pasted to Service Automation or Provider Automation, the Content must be UTF-8 formatted. Content that is not UTF-8 formatted may be misread by our system and cause errors in how your data is interpreted.

Windows Specific

Windows Specific

Open file in Notepad

Choose Save As

There are three items to update in the Save dialog that comes up.

Save as type: change this to All FilesFile

Name: name your file and add the .csv extension to it - e.g.: myupdates.csv

Encoding: click on the dropdown and choose UTF-8

Save!

MAC Specific

Mac Specific

Open file in Number
Hover over Export
In the submenu that appears, choose CSV
Click on Advanced Options to show the Text Encoding dropdown
Select Unicode (UTF-8) from the dropdown menu
Click Next Export!

Google Sheets Specific

Google Sheets

Click File
Click on or hover over Download As
Choose the option Comma-separated values (.csv, current sheet)
After clicking on that option, your file will be automatically downloaded to your computer

In this Article

Related Articles

Filter by label

There are no items with the selected labels at this time.

SCUniversity | Facility Teams

Formatting Alert: UTF-8 Format Required

Analytics

Filter by label

Related content