About the Work Order Summary in Dashboard 1.0

On the View Open Tickets and View Work History pages, hovering over the tracking number will pull up the Work Order Summary:

Hover Over Tracking Number to See Work Order Summary

Name	Definition
Tracking #	A number automatically generated when the work order was created.
Age	The number of days the work order is open.
Caller	The person who submitted the work order.
Created By	The login account used to submit the work order.
Call Date	The date the work order was generated.
Priority	The number of days from the Schedule Date the service provider should arrive onsite to work on the issue, as configured by your administrator.
Vendor	The company assigned the work order.
Vendor's Phone*	The service provider’s telephone number.
Trade	The line of work under which the work order falls.
Category	Classifications that are created in the system by the administrator to group different types of work orders.
Scheduled Date	The date and time the service provider should arrive at your location, calculated by the Priority.
NTE Amount*	An acronym for not to exceed: the maximum amount the service provider may charge for the service listed on the work order.
Description	The explanation of the problem, as entered while placing the service request.
Status	The current stage of the work order.
Notes	Additional details about the work order, entered either automatically by the system or by users or service providers.
Resolution	The final outcome of the work, as entered by the service provider.

* = Your system configuration determines if you can see the Vender’s Phone or NTE Amount.

In this Article

Related Articles