Jan 20, 2022 | Service Automation and Provider Automation RNs

Locations & Provider Assignments. On the Locations & Provider Assignments search page, we’ve added the Location ID, Location Name, Address, State/Province, Region, District column headers to make the location search process easier.

Locations & Provider Assignments. Please note that we have introduced a restriction for location IDs. Now, location ID cannot contain a comma, semicolon, or vertical bar. Location IDs that already have these symbols will not be affected. The permitted characters will be displayed under the Location ID field.

Admin. In the overlay for assigning a user to a dashboard, the drop-down list with dashboards was displayed in random order. After improvement, dashboards are listed in alphanumeric order.

Admin. In the Permissions section, sorting did not work properly for the following columns: User Id, User Name, Email, Password Email, Dashboard, NTE, Proposal, Invoice. You could use sorting only once, then you had to refresh the page. A little bit of magic, and you can sort columns again — as many times as you need!

Work Orders. Providers who serve multiple locations and specialize in many trades faced issues with updating forwarding rules. When they tried to update an existing forwarding rule to include all the trades and locations, the update failed. We have solved this problem so that forwarding rules are updated successfully. To learn more about this feature, please refer to SC University.