When a provider submits a line-item invoice where any of the labor rates are above or below the agreed-upon rates, a warning icon appears next to the rate indicating a mismatch.
In this article, you will find out how to filter and view invoices with mismatched rates.
Filtering Invoices with Mismatched Rates
Find out how to filter invoices with mismatched rates.
Viewing Invoices with Mismatched Rates
Once you have located the desired invoice with mismatched rates on the Invoices List, you can navigate to the Invoice Details page to view more information.
If any mismatch in rates is identified on an invoice, you see warning icons on the Charges tab and next to the Client Rates section. You also see warning icons next to the mismatched rates.
Expand the Client Rates section to view for which hourly rate type and skill level a mismatch occurred. This is the rate you have agreed upon with the provider.
TT stands for travel time, RT for regular time, OT for overtime, and DT for double time.
The rates that a provider reported are shown under Hourly Rate at the bottom of the page. A warning icon appears next to the rate for which a mismatch was captured. The agreed-upon rates and the rates submitted by a provider appear in a single row with a red outline for easy viewing and comparison. In the image above, the regular time rate for a technician is $70.00, but the reported rate is $400.00.
Rates validation doesn’t impose any restrictions on the processing of invoices. You can put on hold, reject, or approve an invoice with mismatched rates. For more information, see Taking Action on Invoices and Updating GL Codes.