The WOs list displays work orders for both the past 90 days and 90 days into the future. On the Work Order screen, technicians have five ways of locating work orders: - Assigned;
- All;
- Sort;
- Search; and
- Filter
Work orders listed under Assigned are work orders that have been assigned to the technician. A work order can be assigned by - their administrator manually,
- automatic assignment based on specific rules (like Location or Trade), or
- when a technician accepts a work order under the All tab.
The number in parentheses indicates how many work orders have been assigned to the technician. Work orders listed under All are all of the work orders dispatched to the provider organization. The Sort feature provides the technician with an easy to use tool for sorting work orders by various preset criteria. The Search feature is used to search for work order by the work order number, Service ID or purchase number. The Filter feature allows the technician to create three unique filters that are used to locate work orders. Each of the methods for locating work orders are easy to use and intuitive, meaning that the information you are looking for is usually just a tap away. |